Associate Director, Workforce Planning

AT A GLANCE

We are seeking a strategic and collaborative Associate Director of Workforce Planning to support multiple lines of business delivering healthcare services nationwide. In this role, you will work cross-functionally with operational, financial, clinical, engineering, and product leaders to ensure best-in-class member access to care across all markets and services.

Reporting to the Senior Director of Product Operations, you will design and implement scalable access and capacity planning frameworks that enable our teams to navigate rapid growth and evolving business needs. Your responsibilities will include building infrastructure and leading initiatives around member access, capacity planning, strategic forecasting, and workforce optimization. You will oversee a team of 4 direct reports.

Where You'll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our South Charlotte office or Minneapolis, MN office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

What You’ll Do

• Design and maintain models and tools to forecast demand, optimize workforce allocation, and improve member access.
• Develop and execute comprehensive access and capacity planning strategies aligned with organizational goals for nationwide clinical and coaching services. 
• Communicate insights and recommendations to senior leadership to drive informed decision-making about their workforce, capacity, deployment and schedule design.
• Develop tools to track initiatives, dependencies and mitigation plans to increase capacity, demand and decrease cost of care.
• Collaborate cross-departmentally to integrate operational, financial, clinical, and technical insights into capacity forecasts.
• Lead ongoing efforts to identify capacity constraints and implement solutions that enhance service delivery.
• Partner with product and engineering teams to leverage data and technology for scalable capacity management.
• Support product innovation to automate capacity and demand planning and forecasting models and integrate and automate demand/capacity processes into core systems. 
• Identify capacity-related issues proactively and work with cross-functional teams to define and implement solutions.
• Support a team of 4 direct reports.

What We’re Looking For

Minimum Qualifications:

• 2-3 years of experience in quantitative research or analysis, preferably within healthcare industry
• 2 years of direct experience in workforce planning, capacity management, or related fields 
• 2 years of direct experience building forecasting and/or planning models in software applications like excel or more advanced 
• Background in mathematics, data science, computer science, economics, operations research or related field
• Experience translating key performance indicators and recommendations to senior leaders
• Strong commitment to exceptional consumer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
• People management skills, leading by example

Preferred Qualifications:

• Analysis experience in Healthcare Operations, preferably in Patient Access
• Capacity Planning experience with B2B and BTC businesses 
• Basic/Working knowledge of Six Sigma/Lean techniques
• Ability to develop new ideas and creative solutions
• Experience using emerging technologies, including AI
• Program or project management experience

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $96,000 - $120,000
  *Note actual salary is based on, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship for this role at this time.

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