Our Opportunity:
Chewy is hiring an Associate Director/Software Development Manager for our Customer Care Technology team in BOS/FLL/MSP/SEA. This team is responsible for the applications used by CC agents to provide best in class customer service to our customers. As an AD, you will be responsible for a team of engineers who will deliver tools and insights to build the Chewy award winning Customer Care experience.
This is a high-profile position that will have exposure across business and product teams, influencing the vision and implementation of architecture, design and features for 3rd party application team – including Oracle Service Cloud, Salesforce, and several internal tools. As part of the AEXI team, this role offers a tremendous opportunity for professional growth in the leading online pet retailer in the US. As an AD, you will be involved in hands on architecture and development along with the team that you lead.
What you'll do:
What you'll need:
Bonus:
Chewy values diversity and inclusion. We support ADA and similar law accommodations. Contact [email protected] for assistance.
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that’s fueled by superior customer care. Headquartered in South Florida and Boston, our team of over 17,000 members—dispersed across our customer service centers, corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it’s our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy’s environment is dynamic and faster than anything you’ve ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that’s not hard to do when we have our favorite four-legged friends by our side.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Associate Director Q&A's