Associate Director, Regional Chewy Vet Care Operations

Our Opportunity:

Chewy aims to be the go-to place for pet parents and partners. We treat pets like family and strive to exceed customer expectations.

Chewy Vet Care seeks an Associate Director to coordinate operations for our practices.

Seeking an experienced professional with leadership skills, a talent for team development, and business expertise to drive growth.

What You’ll Do:

• Collaborate with cross-functional partners in Medical, HR, Operations, and Support teams to drive outstanding daily operations and high-impact process improvements.
• Coordinate operations of Chewy Vet Care physical practices and local clinic teams (practice managers, technicians, and support staff) in a specified Regional footprint.
• Lead and maintain our sales and service strategy, ensuring staff reflect Chewy's brand and customer-first culture in practices.
• Set, manage, and exceed controllable revenue and cost targets at the practice, region, and national level in partnership with practices, regional leaders, and cross-functional teams at Chewy.
• Understand business drivers to optimize them, focusing on improving volume, service mix, and cost-to-serve.
• Identify, track, and manage quality, customer experience, and employee experience metrics and performance indicators; Implement mechanisms to audit performance and drive continuous improvement through process, tools/automation, and training.
• Partner with practice teams and central supply chain & category management to coordinate supply chain and inventory management.
• Partner with recruiting to attract top Vet Tech, support staff, and clinic administration talent.
• Encourage in-clinic teams for top client experience; Build and manage engagement, skill development, retention programs at Chewy.
• Constantly audit, improve, invent, and WOW Chewy’s customers!

What You’ll Need:

• BA/BS degree in Finance, Business, Engineering, or equivalent experience (6+ years of Operational Leadership roles).
• 10+ years of multi-site leadership experience in fast-growth retail, healthcare, veterinary, or services businesses.
• Lead team development, set goals, and drive execution.
• Develop and implement improved systems, resources, and processes, saving the company significant money while improving employee experience.
• Develop and implement business strategies to align operational objectives and company goals.
• Effectively communicate and present performance and operational feedback to the executive leadership team.
• Strong understanding of business operations and the ability to make quick decisions; showcase leadership skills in a fast-paced brick and mortar expansion.
• Proven operator with a track record of delivering results in a retail P&L ownership role; Proven experience managing retail budgets and staffing at scale.
• Outstanding sense of ownership paired with a high-quality bar and an unshakable growth mindset.
• Strong leadership skills and experience developing and managing a high-performance team.
• Demonstrated success in building a culture of experimentation, learning, and innovation.
• Inspirational leadership skills and entrepreneurial spirit.
• Up to 75% travel required; must be willing to spend time in the field visiting and supporting clinic staff and regional leadership.

Bonus if you:

• MBA or equivalent experience.
• Experience leading operations for a multi-site veterinary group OR human health clinic.
• Strong understanding of the overall pet care industry and recent trends.
• In-depth experience and understanding of the veterinary profession in the US.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Contact [email protected] if you need accommodations for disability or religious beliefs.

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Chewy prioritizes equal opportunity, diversity, inclusion. Contact [email protected] for accommodations related to disabilities or religion.

If you have a question regarding your application, please contact [email protected].

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