Associate Director, IT Delivery Management - Job ID: 1867

Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, Germany, and the United States. We are applying our TransCon technology to build a leading, fully-integrated biopharmaceutical company with an independent pipeline of long-acting prodrug therapies that address unmet patient needs.

Role Summary

We are seeking a proactive, strategic, hands-on, and highly engaged Digital Services Lead to serve as the Digital SME for both the Marketing and Corporate Communications organizations, while extending support to other business functions requiring similar services. This role will build, manage and continuously improve our IT service delivery model mostly focused on supporting the US market, but will also support  and lead European market onboarding and operations, and lead the definition of capabilities needed to enable Omnichannel Marketing at scale.

This is a service management role with some product ownership responsibilities, requiring strong leadership, stakeholder engagement, and technical fluency. The ideal candidate will be a trusted partner to business and IT stakeholders, capable of driving innovation, defining roadmaps, and ensuring seamless execution.

Let’s get specific on what the duties are:

• Accountable for delivery and ongoing operations of digital products and services supporting commercial execution mostly centered around the Salesforce Marketing Cloud email and WPEngine website ecosystems
• Build and manage  DevOps backlog in support of both product/platform evolution and cross-platform campaign execution
• Create digital IT strategy aligned to marketing campaign, journey set-up, and defined campaign goals with business stakeholders
• Collaborate, engage, and plan with internal customers on campaign execution and issue resolution
• Drive 3rd party on task delivery and ensure quality through oversight to ensure scalability and limit operational risk
• Create and deliver analytics and reporting for campaign measurement and interpretation for marketing stakeholders
• Create and implement measurement solutions to quantify the impact of digital assets
• Understand and implement industry best practice for commercial digital execution and operations
• Drive activities on commercial platforms including web, email, CRM, consent, and content management
• Create, execute and evolve the operating model for delivering digital marketing solutions
• When required, participate in new platform selection and implementation

Your key stakeholders will be:

• Global, US and EU marketing teams
• Commercial Data team
• Commercial IT team
• Medical IT team

Requirements

Your Profile

You hold a relevant academic degree – minimum a bachelor’s degree from IT, Digital, Marketing or something completely different. We are looking for the right capability and cultural fit, therefore some desirable personal qualities include:

• Proactive and self-starting: Actively engages with stakeholders and seeks out opportunities to add value.
• Strategic thinker: Capable of defining roadmaps, identifying gaps, and proposing scalable solutions.
• Strong communicator: Able to deliver clear elevator pitches, lead meetings independently, and build trust with senior leaders.
• Relationship builder: Builds strong connections across Marketing, IT, and other business functions.
• Technically fluent: Understands marketing technologies, data platforms, integrations, and omnichannel enablement. Knows how to operate within our systems enough to understand technical processes, troubleshoot issues, cover for team absences, challenge our partners, and define operational improvements.
• Service-oriented mindset: Manages IT service delivery effectively and drives continuous improvement.
• Responsive and accountable: Prioritizes and resolves issues quickly, doesn’t sit on emails or tasks.
• Business-savvy: Understands brand portfolios and business priorities including our TransCon technology, our Endocrinology portfolio and the general competitive landscape our brand teams are navigating.
• Leadership potential: Demonstrates capability to grow into the Commercial IT Product Owner role.
• Collaborative partner: Works well with service partners and internal teams to ensure consistent delivery.
• Ownership mentality: Takes initiative beyond assigned tasks and fills gaps where needed.

Also, we expect you to have 8+ years of experience from a related role in a pharmaceutical, biotechnology or related environment.

Furthermore, you have:

• Extensive understanding of digital marketing platforms and how they can make a difference for pharmaceutical sales and marketing... but you also know the challenges
• Hands-on knowledge of translating strategy to digital and IT in life sciences – ideally both from US and Europe
• Experience in driving the successful delivery of digital products and platforms, including web, email, digitally enabled personal promotion and mobile applications
• A broad understanding of relevant data pipes and flows along with respective relevant regulations including GDPR
• You have been working in an agile team, relentlessly improving your working practices

Also, you are proficient in English at a professional level, both written and spoken.

As a person, you are a strong team player, proactive in nature and have a can-do attitude.

As we are taking new steps towards developing best-in-class therapeutics for patients with rare diseases we are looking for people who possess an entrepreneurial mindset who can handle ambiguity, analyze, and create clarity and desire to be part of an organization where everything isn’t set in stone. We rely on you to help us shape the cement.  

The person we are looking for thrives in a dynamic environment, short lines of communication and an open and informal working atmosphere.

Travel: 5 – 15 days per year.

Place of work: Princeton, New Jersey.

The estimated salary range for this position is $175-190K DOE.  Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location.  This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance  
• Mental Health resources
• Paid leave benefits for new parents

Ascendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A note to recruiters:

We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs your ownership of these candidates will not be acknowledged.