Associate Director, Complex Care Programs

We are seeking an experienced Associate Director to own and drive the ongoing success of our Complex Care Programs. Reporting to the VP of Specialty Care, this role will be responsible for the strategic and operational leadership, execution, and continuous improvement of Complex Care initiatives. The Associate Director will partner closely with cross-functional stakeholders across Product, Operations, Marketing, Sales, and Customer Success to ensure programs are delivered effectively, scaled sustainably, and aligned with business and clinical outcomes. The ideal candidate brings a strong background in cross-functional implementation and execution, with a demonstrated ability to manage complexity, drive results, and improve performance in a fast-paced, high-growth environment. This is a full-time, remote position on our team. Occasional travel may be required for team/company events or meetings. 

What you'll be doing:

• Own strategic and operational planning and execution to launch and optimize our newest Complex Care offerings
• Monitor end-to-end program performance using a data-driven approach; consistently represent the health of the program, as well as requirements for improvement
• Develop capacity and budget models and advocate for the operational resources needed to support new programs
• Develop and maintain strategic partner relationships to deliver the best member experience, expand capabilities, and unlock new potential
• Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new Complex Care initiatives are accurately and effectively positioned in the market
• Support Product and Engineering in the design and implementation of new technology features

What success looks like in this role: 

• Achieve ambitious revenue targets through value story optimization and improved member funnel conversion.
• Deliver sustained gross margin improvement through disciplined, scalable operating models
• Ensure seamless, on-time launches of new complex care offerings and technology features
• Drive measurable improvements in member and customer satisfaction through data-driven service optimization.

What you’ll bring:

• You have a deep experience in operations, healthcare and strategy with proven ability translating business needs into effective, scalable initiatives
• You are not afraid of getting your hands dirty and are equally comfortable balancing high-level operational strategy and in-the-weeds tactical implementation
• You have experience partnering with clinicians
• You have 5+ years of cross-functional experience in a high-growth environment
• You are a top performer and a highly collaborative leader who thrives in a culture of collaboration, accountability, and entrepreneurship
• You are highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• You are a self starter who thrives when given autonomy, with proven ability and desire to influence organizational change and build effective internal and external relationships
• You are empathetic, communicative, and value feedback delivered in real-time
• You love working in and with teams, and want to invest deeply in building a supportive team culture
• Experience in crisis response or leave of absence programs is a plus
• Willing to engage in limited travel as needed (approximately 10%)

The target base salary range for this position is $140,000 - 161,000  and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.