Startup Jobs
Post a Job
Makro PRO

Associate Director - Business Process Digitization & Total Quality Management

Bangkok , Thailand
full-time

AI overview

Drive innovative process digitization initiatives while establishing a comprehensive Total Quality Management framework to enhance operational excellence across CP Axtra's retail and wholesale sectors

The Associate Director – Business Process Digitization, Governance & TQM will lead CP Axtra’s enterprise-wide initiatives in process digitization, governance, and quality management. This role ensures operational excellence by embedding Lean Six Sigma, ISO standards, and TQM principles into the company’s retail and wholesale operations. The position is pivotal in transforming CP Axtra into a customer-centric, efficient, and digitally enabled organization.

Key Responsibilities

Process Digitization & Innovation

  • Drive end-to-end digitization of business processes to improve operational agility, scalability, and customer experience.
  • Partner with IT and business functions to integrate automation, AI, and data analytics into process workflows.
  • Champion process re-engineering and simplification initiatives across supply chain, store operations, and back-office functions.

Governance & Compliance

  • Develop and maintain a strong process governance framework covering policies, documentation, ownership, and accountability.
  • Ensure ISO certification readiness and compliance (ISO 9001, ISO 27001, ISO 45001, etc.) across business functions.
  • Manage audit readiness and risk controls in all digitization and improvement initiatives.

Total Quality Management (TQM) & Continuous Improvement

  • Design and implement a Total Quality Management framework that aligns with CP Axtra’s strategic goals and customer-first values.
  • Lead quality planning, quality assurance, and quality control initiatives across all business units.
  • Develop and oversee quality performance indicators (QPI) and link them with business KPIs for impact tracking.
  • Drive customer-focused quality improvements, ensuring products, services, and digital touchpoints exceed expectations.
  • Lead problem-solving workshops (Kaizen, PDCA, DMAIC) to foster continuous improvement culture.
  • Establish a quality excellence training academy to build employee capabilities in Lean Six Sigma, TQM, and ISO standards.

Leadership & Stakeholder Engagement

  • Lead cross-functional process and quality excellence teams to deliver transformation projects with measurable results.
  • Influence senior leadership and stakeholders to embed a culture of quality, compliance, and digital-first thinking.
  • Mentor and coach managers and analysts in Lean Six Sigma Black Belt/Green Belt methodologies.

Requirements

  • Bachelor’s or Master’s degree in Engineering, Business, Information Systems, or related field.
  • Minimum 10+ years of experience in business process improvement, TQM, Lean Six Sigma, and ISO governance, ideally in retail/wholesale, FMCG, or technology-driven companies.
  • Proven success in implementing TQM frameworks and achieving cross-functional adoption.
  • Hands-on experience in ISO standards implementation, process digitization, and quality governance.
  • Strong leadership with change management expertise and ability to influence at executive level.
  • Excellent analytical, communication, and stakeholder management skills.
 Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Associate Director Q&A's
Report this job
Apply for this job