Associate, Customization

We are seeking a detailed and proactive Associate, Customization to support and optimize day-to-day operations across departments. The ideal candidate is organized, efficient, and able to manage multiple tasks while ensuring a smooth workflow, timely execution, and clear communication.

Key Responsibilities:

• Manage priority and urgent order requests, coordinating with cross functional teams to ensure timely customization and fulfillment.
• Conduct scheduled process and inventory audits.
• Conduct QC audits of embroidered items.
• Track and analyze Operational Performance and Service Levels to drive continuous improvement.
• Coordinate and manage operational tasks to ensure smooth execution of business processes.
• Assist in developing and implementing operational procedures, systems, and best practices.
• Monitor project timelines, deliverables, and deadlines to ensure targets are met.
• Collaborate with cross-functional teams including Logistics, Customer Service, Community, Finance, and Fulfillment.
• Maintain accurate records, documentation, and reports related to operations and project progress.
• Support vendor and partner relationships, ensuring clear communication and follow-up.
• Identify inefficiencies and recommend solutions to improve operational performance.
• Provide administrative support including scheduling, meeting coordination, and internal communications.
• Escalate quality control concerns to Senior Associate of Customization & Director of Embroidery to ensure operational excellence is met with DHL partners. 
• Occasional travel to retail stores and train and provide technical support to associates.

Qualifications:

• 1+ Years in embroidery, screen printing, direct to film printing, inventory, or supply chain related roles.
• Proficient in Microsoft Excel with a strong focus on data analytics and reporting.
• Ability to work independently and as part of a team in a fast-paced environment. 
• Bi-lingual is strongly preferred 
• Ability to work nights and weekends

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $22 and $26. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.