ABOUT THE ROLE Teikametrics is transforming the future of eCommerce with our AI-powered Multi-Marketplace Optimization Platform, helping brands maximize sales across Amazon, Walmart, and TikTok. We are on the hunt for a dynamic and customer-centric Associate Customer Success Manager to join our team and drive success for our clients. As a pivotal member of our crew, you'll be at the forefront of empowering our customers to unlock the full potential of our cutting-edge technology platform. Your mission? To guide our self-service customers towards advertising greatness on Amazon and Walmart, ensuring they achieve their campaign goals. If you're ready to dive into the fast-paced world of e-commerce advertising and make a real impact, this is the role for you! WHAT YOU'LL DO

Assist customers in connecting their Amazon and Walmart accounts to our platform.

Lead kickoff calls with new customers to understand their goals, KPIs, and current campaign structures.

Collaborate with the customer to rebuild client campaigns within our platform, ensuring they are set up for long-term success.

Interface with customers to support inquiries and provide troubleshooting assistance related to platform usage.

Provide product training and support to customers, answering questions on how to use our platform effectively.

Conduct quarterly check-ins with customers to review performance and provide insights and recommendations.

Generate and deliver performance dashboards to clients, highlighting key metrics and campaign performance.

Collaborate with the finance team to facilitate billing and invoicing for clients.

Create educational content for our Help center to guide customers on strategy and product features.

WHO YOU ARE

Bachelor's degree in Marketing, Business, or related field.

2+ years of experience in account management, customer success, or product onboarding roles, preferably in the e-commerce or advertising technology industry.

Strong understanding of e-commerce platforms, particularly Amazon and Walmart.

Excellent written, verbal communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients.

Proven ability to manage multiple projects and priorities in a fast-paced environment.

Analytical mindset with the ability to interpret data and provide actionable insights to clients.

Proficiency in using advertising technology platforms and tools is a plus

WHAT CAN HELP YOU STAND OUT

Prior experience working at competitive agencies or similar firms

Proficiency in using advertising technology platforms and tools is a plus.

WHY TEIKAMETRICS?

At Teikametrics, you’ll experience the excitement of a growth-stage company with the stability of an established market leader. You’ll also have the opportunity to work with cutting-edge AI technology that’s transforming the industry, while collaborating with top brands redefining the future of eCommerce. With a remote-first culture we value impact over location and you’ll have the flexibility to work when you’re most productive and effective. Join us on our mission to be the world’s leading Marketplace Optimization Platform, used by every seller and brand owner.

More Than Just a Job

Everyone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika:

• Competitive cash (we don’t discount based on location)

• A robust benefits package effective on day one!

• Generous stock option packages and investment opportunities

• Unlimited Paid Vacation Policy

• Flexible work schedule - work when you’re most productive and effective!

The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote

Beware of Recruitment Scams

Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).

If you're unsure about a communication you've received, please contact us directly at [email protected] to verify.

Associate Customer Success Manager

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Benefits