Associate Customer Success Engineer- Canada at Cribl

Cribl makes open observability a reality for today’s tech professionals. Our category-defining product suite gives companies the power to control their data and the flexibility to make choices, not compromises. With more than $400 million in funding by top investors including IVP, CRV, Redpoint Ventures, Sequoia, Greylock, and Tiger Global, we continue to grow our revenue and customer base by triple digits, with more than a quarter of Fortune 100 companies now Cribl customers.

As a remote first company, Cribl was recently ranked as the top technology/software company on the Forbes Best Startup Employers list (#7 overall), included in CNBC’s Top Startups for the Enterprise, and has been recognized as a top company for women, diversity, and culture by Comparably. So what's it like to work here? Our culture is rooted in our five core values, which includes Irreverent, but Serious. We like to have fun. We like to make each other laugh. And we love Goats!

About the Opportunity

The Associate Customer Success Engineer acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. As an Associate Customer Success Engineer- an essential member of the Customer Success team, you will engage with a wide range of customers post sale and lead Cribl customers through the initial part of the customer journey. This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the designated Customer Success Engineer. In this role, you will be responsible for helping provision new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success. If this sounds good to you, we’d love you to consider joining us as an Associate Customer Success Engineer.

What You'll Accomplish:

As an Associate Customer Success Engineer you will:

Welcome new Cribl customers into the Cribl ecosystem acting as the trusted advisor to ensure momentum is not lost between the pre- and post- sales process.
Engage with Sales and Solutions engineering to drive a seamless handoff with Customer Success to understand customer business goals and objectives.
Develop a deep understanding of the Cribl platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential.
Engage with customers post sales leveraging the customer success platform to provide training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers.
Be responsible for proactively developing and project managing a customer’s integration strategy, plan, and timeline with our implementation services team.
Help develop training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers.

About You:

2 - 5 years in a related function with direct customer advocacy and engagement experience in post-sales, support, pre-sales or consulting with a passion for customer success and empathy for customer outcomes and value
Experience in a technical position
A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
Quick learner with good technical and problem-solving skills
Live in Eastern Canada

Bonus Points:

Administration/Knowledge of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.) 
Understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
Working knowledge of major cloud providers (AWS, Azure, GCP)
Good jokes, or maybe better, bad jokes
Loves talking to customers and solving problems

#LI-JK1

#LI-Remote

Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.

Associate Customer Success Engineer- Canada

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