Associate, Customer Experience Strategy & Analytics

Job Description:

• Utilize AI tools and frameworks, such as Gemini and others, to conduct research, enhance content, optimize workflows, and explore innovative solutions.

• Manage, optimize and analyze our core platforms, including Salesforce CRM & Email Marketing.

• Analyze marketing, sales & support data using tools like Looker Studio, Google Spreadsheets, Microsoft Excel, Google Analytics (GA4), and other data visualization tools.

• Coordinate the planning and execution of events remotely and also in-person with timely executed promotions and logistics including working with various vendors

• Sustain expert-level knowledge of the product and its domain.

• Support the creation and execution of targeted marketing campaigns.

• Collaborate closely with cross-functional teams.

Requirements:

• Fresh Graduates with a background in CS/ CSE/ EEE, Business major in Business Analytics and Information Systems /Computer Information Management / Information Technology Management, and other tech-related fields.

• Technical, Analytical & Digital Aptitude:

• Familiarity and comfort with evolving AI Tools and Frameworks

• Digital literacy & comfort with Softwares

• Data optimization & related skills 

• Understanding of relational elements (Holistic thinking)

• Communication & Collaboration Skills: 

• Strong verbal & written communication in English 

• Creative and analytical writing skills

• Clear, concise & structured messaging

• Active listening

• Teamwork & collaboration

• Mindset & Work Ethic:

• Attention to detail & accuracy

• Logical thinking & problem-solving aptitude

• Eagerness to learn & adapt (processes, technology & people)

• Proactiveness & initiative

• Organization & time management

• Open to questions, feedback, and constructive criticism