Associate, Creator Support

ShopMy is a platform used to effortlessly integrate all aspects of creator marketing, from talent discovery to brand collaboration and monitoring. The world’s leading brands have established robust creator marketing programs with us because we enable brands to discover new creators, execute gifting campaigns, provide commissionable codes, and manage communications all in one (beautiful) place.

Additionally, ShopMy has attracted the attention of today’s most popular talent- these creators utilize ShopMy to build digital storefronts from a catalog of millions of products, chat directly with top brands via ShopMy’s mobile app, and generate commissionable links for their audience. To date, ShopMy creators have earned tens of millions in commissions.

ShopMy is committed to finding the strongest candidates who share their passion for delivering exceptional product solutions to elevated brands and creators.

About the role…

ShopMy is seeking a dedicated and detail-oriented Associate, Creator Support to join our Product Support Team. In this role, you will be on the front lines of helping Creators unlock the full potential of the ShopMy platform. It’s an exciting opportunity for someone early in their career who is eager to dive into the technical side of our product, sharpen problem-solving skills, and play a key role in supporting both our customers and our internal teams.

This role will be working EST business hours.

Responsibilities..

• Assist the Creator Support team in managing inbound support requests from Creators, ensuring timely and accurate resolution.
• Troubleshoot technical issues and escalate complex cases to Product and Engineering when needed.
• Document and maintain accurate records of product issues, recurring trends, and user feedback.
• Contribute to building out support resources, including FAQs, help guides, and knowledge base articles.
• Partner with cross-functional teams to surface valuable customer insights that inform product improvements.
• Support ad-hoc projects across the Product organization, contributing to process improvements and efficiency.

Your qualifications…

• Bachelor’s Degree or equivalent experience.
• 1–2 years in customer support, product operations, or related roles (internships and entry-level experience welcome).
• Strong written and verbal communication skills with the ability to relay technical concepts clearly.
• Highly organized and detail-oriented with the ability to manage multiple requests.
• Proficiency with tools such as Google Suite, Microsoft Office, and Zoom.
• Eagerness to learn new systems such as Zendesk, Intercom, or Jira.
• A team player with a customer-first mindset.

Bonus Points

• Experience working in a startup or high-growth SaaS environment.
• Familiarity with customer support tools (Zendesk, Intercom, Jira).
• Knowledge of the creator economy, affiliate marketing, or e-commerce platforms.
• Ability to prioritize and execute effectively under tight deadlines.
• Experience using the ShopMy platform (as a Shopper or Creator)