Associate Community and Support

Tamatem’s Community & Support Representative

As a Community and Support Representative at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience.

You will:
● Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism.
● Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games.
● Prioritize the customer's needs, ensuring a high level of care, compassion, and accuracy in all interactions.
● Provide logical advice to users on the best ways to maximize their gaming experience.
● Monitor in-game chat and ensure a positive and respectful user environment.
● Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction.
● Maintain open and interactive communication with users, demonstrating a commitment to their needs.
● Continuously strive to enhance the overall user experience through your interactions and feedback.
● Maintain up-to-date user databases through effective internal and external communications.
● Collect and analyze user information to contribute to team efforts and report on product or service performance.
● Play our games regularly to stay informed and provide relevant support. You have:
● Bachelor's Degree in Sales, Customer Service, or a related field.
● 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry.

Skills and experience you will bring to us:
● Excellent time management skills.
● Ability to adapt and respond effectively to various user personalities.
● Patience and empathy in dealing with user inquiries and concerns.
● Strong teamwork and multitasking abilities.
● Ability to perform under pressure and resolve complex user issues.
● Strong problem-solving skills and a commitment to exceptional user support.
● A strong work ethic, a team-oriented attitude, and flexibility.
● Deep knowledge of our products and services, demonstrating expertise in gaming.
● A passion for gaming and a genuine interest in ensuring users have a positive experience.

Requirements

Skills and experience you will bring to us:
● Excellent time management skills.
● Ability to adapt and respond effectively to various user personalities.
● Patience and empathy in dealing with user inquiries and concerns.
● Strong teamwork and multitasking abilities.
● Ability to perform under pressure and resolve complex user issues.
● Strong problem-solving skills and a commitment to exceptional user support.
● A strong work ethic, a team-oriented attitude, and flexibility.
● Deep knowledge of our products and services, demonstrating expertise in gaming.
● A passion for gaming and a genuine interest in ensuring users have a positive experience.