Associate Collections Specialist

About the role

We are looking for an Associate Collections Specialist for a temporary maternity leave cover in our Madrid office. Your main role will be to manage the recovery of outstanding invoices, ensuring fluid communication with customers and keeping our internal records up to date. This is an operational role focused on efficiency and organization.

About the team

You will join the Finance & Accounting team in Madrid. We are a collaborative group working to maintain the company's financial health, using digital tools to resolve billing issues efficiently.

What will you be doing?

• Collections Management: Proactively follow up on outstanding invoices exclusively via email using the Zendesk platform.
• Account Reconciliation: Review and ensure customer payments match issued invoices, keeping accounts balanced.
• Issue Resolution: Identify reasons for non-payment reported by customers and coordinate internal resolution to expedite collection.
• Tools Management: Maintain detailed records of every interaction and update financial statuses using Google Workspace (Drive, Sheets, etc.) and our accounting software.

What are we looking for?

• 2 years of experience in administrative tasks or accounting.
• Communication Skills: Ability to write professional, clear, and polite emails in Spanish.
• Language Skills: Spanish native and English intermediate level (read and write)
• Technical Proficiency: Regular user of Google tools (especially spreadsheets). 
• Previous experience with Zendesk is a plus.
• Organization: Ability to handle a steady volume of emails and stay organized while following up on cases.

What do we offer?

• 💸 Clear and transparent compensation plan. The salary range goes from 20000€ to 23000€ - please note this is a temporary role. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.
• 💰 Flexible salary benefits
  Save on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten.
• 🌅 Generous time off
  Enjoy 26 days of holiday per year (23 base days + your 🎂 birthday off, Christmas Eve, and New Year’s Eve).
• 💻 Your gear, your choice
  Whether you prefer Mac or Windows, or need an extra screen, we’ll make sure you’re set up for success from day one.
• 🗓️ Annual Salary Review
  We’re committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success.
• 📺 Learning resources
  Access internal and external training, including platforms like LinkedIn Learning, completely free.
• 😊 Volunteer day
  Take two day off a year to volunteer and give back. Bonus points for sharing pics on Slack!
• 👩‍⚕️ Free therapy vouchers
  Because your mental health matters.
• 🏐 Health & wellness support
  Get up to €55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.).
• 🏥 Time for health
  Get 8 hours per year for personal medical appointments and 10 hours per year to support your family’s medical needs.
• ⚖️ Work-life balance
  We’re flexible and people-first. We know life happens, and we aim to make work work for you.
• 💜 Inclusive, upbeat culture
  No suits here—just a welcoming, casual, and respectful space where diversity is celebrated, and you can be your full self.
• 🌍 A global, multicultural team
  We’re made up of 20+ nationalities, speaking 10+ languages. All communication is in English, so everyone’s included.
• 📦 Packlink Pro discount
  Enjoy 99% off your personal shipments using our platform.
• 🏢 Central Madrid office
  When you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included!
• 🏟️ Team events
  We work hard and play hard with regular team-building activities and meetups.
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