Associate Client Partner, Buy Side

New York , United States
On-site

Associate Client Partner, Buy Side

Location: NY Hybrid

About MediaRadar

MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business. 

Join our team in the New York City office as an Associate Client Partner - Core Accounts. where you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business. Utilize your exceptional relationship-building skills to establish strong connections with key individuals and decision-makers at client organizations. We would like to hire talent with industry experience across media buying & selling, and/or advertising services, with a preference for experience working on the buying side of the business.

Requirements

Account Management:

Oversee retention and growth for a book of business of existing clients: 

  • Develop account plans to meet retention and account growth targets, ensuring they are up to date and actionable
  • Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience.
  • Document client engagement activity and proactively manage renewal pipeline, with account activity comprehensively reflected in Salesforce.com
  • Escalate complex issues (both internal and customer) to leadership 
  • Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
  • Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
  • Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
  • Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
  • Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams. 

Retention and Growth:

  • Drive retention and sustainable long-term growth across the book of business.
  • Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
  • Create compelling business proposals and negotiate commercial terms.
  • Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
  • Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com.

Industry Insights and Awareness:

  • Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
  • Share industry learnings with the broader commercial team.

What You Have Already Done:

  • 1-4+ years in account management at an Enterprise SaaS company, or equivalent experience leading account strategy with Enterprise customers 
  • Experience establishing and growing senior-level client relationships (Directors, VP’s, SVP’s.), being seen as a trusted advisor
  • Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes
  • Experience leading a $2M+ book of business and commercial negotiations

Benefits

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

  • Medical, Dental & Vision Insurance
  • 401k with Company Match
  • Flexible PTO
  • Commuter Benefits
  • Gym Discounts
  • Summer Fridays

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative.We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization. This is a full-time exempt role and a final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected].

We’re excited to meet people who share our values and want to build the future with us.

About MediaRadarMediaRadar is an award-winning advertising intelligence solution that is used by media planning, buying, and selling teams.MediaRadar offers comprehensive advertising analysis for over 4 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print. Media sellers rely on MediaRadar to prospect, create compelling pitches, and connect with the right buyers. Agencies and marketers use MediaRadar to create the best media mix, uncover new advertising opportunities, and monitor their competitors. MediaRadar also offers custom solutions and data licensing for use in market research, sales intelligence, ad compliance, and equity markets.In November of 2023, MediaRadar acquired Vivvix, a company offering competitive advertising intelligence across both digital and traditional media channels, such as mobile apps, streaming services, and social media. MediaRadar and Vivvix are both AI-powered platforms, with AI used to track and collect advertising insights across media channels, as well as to power sales recommendations and prospecting tools. Following the Transaction, MediaRadar’s expanded resources and capital will allow it to further invest in cutting-edge data and tech capabilities, building next-gen solutions that drive maximum value for its customers and cementing its position as the industry’s analytics leader.Why we do it?Because we can. We’re not kidding! Because our customers are flooded with data, and we’ve got the skills and tools to help. And helping businesses solve problems, answer critical questions with our data, and be delighted with the outcome makes us proud of what we’ve built.The amount of data generated and collected in our world continues to grow exponentially, and as they say, if you’re not on that bus, you’re under it. At MediaRadar, we’ve been collecting, analyzing, and delivering insights distilled from huge amounts of data to publishers and advertisers since 2006. Our clients see us as a solution to their everyday challenges, not just another source of data.Why will you want to work here?If you’re looking for an opportunity to work with other smart, ambitious people, to help build a company that invents market-leading SaaS solutions that our customers rave about, you’ve come to the right place!We strongly value rolling up our sleeves and taking on challenges – and we do it in a fast-paced and fun environment. Get started, get involved, and make your mark: ideas come from everyone – especially newbies!

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