Associate - Account Management

What you'll be doing

• Maintains customer records by updating account information.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Ability to present, persuade and communicate effectively.
• About 90% voice in Indonesian & Mandarin + 10% chat/email in English.

What we're looking for

• At least Diploma with experience.
• Requires good English skills, and excellent in Mandarin and Indonesian speaking.
• Able to read and write in Indonesian, Mandarin and English.
• Minimum 2 years of experience in a customer service or call center environment.
• Familiar with Oil and Gas industry is an added advantage. 
• Preferable Immediate starter.
• Only open to native Indonesian speakers with at least 2 years of full-time working experience (passport validity should be more than 2 years, willing to relocate to Malaysia) or local Malaysian candidates with native or near native Indonesian skills.

Working Time & Mode

• Time: 24/7 (8 hours + 1 hour break)
• Days: Rotational Basis - including weekends & public holidays; 5 working days and 2 days off