The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in ensuring the smooth execution of Fast/Fast NID onboarding, maintaining high data quality, reducing lead times, and supporting governance across systems and stakeholders. In addition, this role supports the team with workload distribution, quality assurance, onboarding of new team members, and continuous improvement initiatives, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Own and coordinate complex or priority Fast/Fast NID feasibility assessments, liaising with Suppliers, FSQA, HelloConnect and Culinary teams.
- Ensure end-to-end accuracy, timeliness, and completeness of NID data across systems
- Support ingredient propagation initiatives by proactively identifying risks, gaps, and dependencies
- Support the team with daily workload planning, task prioritization, and coverage for the Sourcing team
- Provide day-to-day guidance, coaching, and feedback to coordinators
- Support onboarding and training of new team members, ensuring consistent ways of working
- Maintain and oversee the Sourcing Jira Board (INTL & ANZ), ensuring dashboards and workflows are accurate and governance-ready
- Prepare and validate weekly and monthly performance reports on NID submissions, throughput, and bottlenecks
- Support documentation and standardization of SOPs, playbooks, and escalation paths
- Contribute to automation, tooling, or reporting enhancements
What you’ll bring
- Minimum 3 to 4 years of experience in sourcing, procurement, supply chain operations, or a similar coordination-heavy role
- Prior experience mentoring, guiding, or acting as a point of reference for peers
- Strong working knowledge of Google Workspace and Microsoft Office Suite
- Solid experience with Jira and/or ticket-based workflow tools
- A high attention to detail with a strong ownership mindset
- Ability to manage competing priorities and multiple stakeholders in a fast-paced, international environment
- Strong written and verbal communication skills.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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