About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● The ASM (with Team) shall be responsible for leading branch sales with a focus on new business, managing personal targets, and developing a high-performing sales team.s.
● The person will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Sales
● Plan sales activities to meet annual targets aligned with branch revenue, jobbing, and contract goals
● Ensure prompt response to enquiries and maximise conversion into orders
● Identify new prospects and convert them into customers
● Ensure the sales team conducts detailed inspections and prepares quotations per defined guidelines
● Review quotations to meet Gross Margin targets as per company norms
● Analyse sales trends and adjust sales plans on a monthly/weekly basis
● Achieve new sales productivity targets per CSE as defined in AOP
● Develop and maintain a strong sales pipeline based on conversion percentages
● Monitor and drive daily activities of the sales team to ensure achievement of set targets
Customer Relationship Management
● Achieve the renewal targets of the branch
● Promote upselling initiatives among team members to meet defined goals
● Conduct regular visits to existing customers with team members to strengthen relationships
● Ensure customer complaints are addressed by the sales team and appropriate support is provided
● Ensure regular updates to the MPG (Monthly Performance Grid) by the team Receivable Management
● Review daily collections and set actionable plans to meet timelines
● Ensure predefined DSO (Days Sales Outstanding) targets are met
● Oversee the timely submission of invoices and necessary acknowledgements
Team Development
● Conduct daily morning meetings to set the agenda
● Periodically review individual team member performance
● Conduct annual performance development reviews
● Analyse sales trends and design appropriate development plans
Team Administration & Monitoring Systems
● Ensure timely and accurate completion of reports and system updates (e.g., DSP)
● Oversee team attendance, leave approvals, sales sign-offs, and retention efforts
● Ensure adherence to safety protocols and completion of SRAs as per process
● Guide the team in setting correct customer expectations related to pest management
● Ensure accurate customer data capture
● Train the team to sell visits as per iCABS frequencies for calendar-based service planning
● Share cost sheets and material details with Operations; communicate customer expectations in advance
● Ensure all sales are visible in iCABS for execution and are scheduled in consultation with Service Planners
● Avoid customer commitments on scheduling without confirmation from planners
Key Result Areas:
● Achieve Total Sales Targets (as per AOP)
● New Business Development & Upselling
● Achieve Renewal Target
● Maintain Gross Margin as per company norms
● Collection & DSO
● On-Time Invoice Submission
● Sales Team Development & Retention
Competencies (Skills essential to the role):
● Commercial Acumen & Customer Retention
● Result Orientation
● Self-Management
● Team Collaboration & Approachability
● Team Leadership & Development
● Technical & Process Expertise
● Effective Communication
Requirements
● Experience (Residential Business Profile):
- Minimum 5 years of experience in home products, home services, or residential cleaning services (preferred)
- Team handling experience of 2 years will be an added advantage.
●Educational Qualification / Other Requirement: Graduate (any discipline)
● Proficient in MS-Office/G-Suite
● Experience (Commercial Business Profile):
- Minimum 6 years of direct sales experience in Facilities Management
- Team handling experience of 2 years will be an added advantage
Role Type / Key working relationships:
● People Manager
● External team- Customers and Customer representative
● Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Be the first to apply. Receive an email whenever similar jobs are posted.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Sales Manager Q&A's