JOB SUMMARY
The Assistant Manager of Special Events position helps to oversee the planning, set-up and execution of multiple large-scale, revenue-generating events and installations, including but not limited to our park-wide holiday lights experience (Dallas Zoo Lights) as well as other annual and temporary exhibits and installations. This position requires creativity, planning, organization, and an adherence to deadlines and safety procedures to ensure Dallas Zoo events and attractions achieve desired expectations, on time and on budget. This position reports directly to the Manager of Special Events, Rides and Attractions and works closely with the Guest Services Department and other Zoo departments to help create Best Day Ever experiences at the Dallas Zoo.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Assists the leadership team with event and attraction development planning and implementation.
• Supervises a team in the set-up and execution of events utilizing a variety of materials, tools, equipment and vehicles.
• Trains staff on tool and equipment use and proper installation methods (boom lift, ladders, hand tools, etc…).
• Contribute to the development of Standard Operating Procedures (SOP’s) and ensure these practices are understood and followed for accountability.
• Collaborates with various Zoo departments to ensure events and attractions create a safe experience for guests and animals.
• Helps track and maintain material inventory, supplies, and equipment required for event setup.
• Ensure work areas and work carts are organized and in good condition.
• Coordinates Zoo vendor work (sometimes after-hours) to ensure that contracted work is conducted in accordance with Zoo guidelines for safety, efficiency and guest satisfaction.
• Perform other duties as assigned in other guest service areas as needed.
QUALIFICATIONS
• Must have a high school diploma
• Must have a positive, can-do attitude for problem resolution
• Must be capable of working independently as well as being part of a team
• Must have excellent customer service skills and maintain an effective rapport with all levels of management, employees and zoo guests
• Must be able to communicate effectively across all organizational levels.
• Must be able to follow oral and written instructions, be flexible, self-motivated and a team player with good observational skills
• Must be able to walk, stand, sit, kneel, stoop, crawl, twist, reach above head, pull, bend, climb stairs and ladders and carry up to 50lbs
• Ability to work evenings and weekends
• Must have a valid driver’s license and reliable transportation
The above statements are intended to describe the general nature and level of work performed by personnel assigned to this job and is not necessarily an exhaustive list of all duties to be assigned.
Successful candidates must complete a pre-employment drug screening and background check.
