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Makro PRO

Assistant Manager - O2O Operation Analyst

Bang Kapi District , Thailand
full-time

AI overview

Analyze and optimize operational performance through data-driven insights and effective collaboration with cross-functional teams in a fast-paced retail environment.
  • Proactively analyze operational data to identify performance gaps, key drivers, and improvement opportunities across store operations, fulfillment processes, manpower productivity, and service levels (e.g. OTIF – On-Time, In-Full / SLA).
  • Extract, clean, and analyze data from company databases using SQL, and combine data from secondary sources to support operational analysis.
  • ]Develop, maintain, and standardize operational dashboards and KPI reports, including productivity, capacity utilization, service performance, and operational efficiency.
  • Perform root cause analysis by integrating data analysis with store workflow observation and interviews with operational stakeholders.
  • Translate analytical findings into actionable insights and practical improvement recommendations to support operational and management decision-making.
  • Ensure data accuracy, consistency, and integrity across data warehouse and reporting environments.
  • Collaborate closely with Operations, Planning, and Technology teams to define business requirements and act as a bridge between operations and technology to enhance data collection and reporting processes.
  • Support ad-hoc analysis and urgent operational requests in a fast-paced and dynamic environment.

Requirements

  • Bachelor’s degree in business, Economics, Information Science, Statistics, or a related quantitative field.
  • 2–5 years of experience in operations analysis, operations management, or business analysis.
  • Experience in FMCG, wholesale, retail, food delivery, or e-commerce business is preferred
  • Strong data-driven mindset with hands-on skills in:
  • Excel (advanced formulas, pivot tables).
  • SQL (joins, aggregations, data validation).
  • Power BI (data modeling and dashboard development).
  • Strong analytical thinking, problem-solving, and numerical skills.
  • Comfortable working with ambiguity, impromptu assignments, and operational constraints.
  • Able to communicate effectively with cross-functional and operational teams.
  • Experience working with operational teams or on-site operations is a strong plus.
  • Positive “can-do” attitude and strong collaboration mindset.
 Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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