Position Summary
This position assists in managing the Company’s credit service operations function to support the overall objectives of the Corporate Finance department by assessing creditworthiness of customers, managing portfolio credit risk, executing strategies for improving realization of account collections and ensuring compliance with internal policies and external regulations.
Position Duties/Responsibilities
- Monitors service levels and metrics of the credit service operations department to assess departmental performance and ensure service level commitments and quality standards are consistently maintained
- Evaluates trade credit applications and conducts thorough assessments and financial analysis of new and existing customers to determine credit risk
- Recommends and timely renders credit determinations for new and existing customers in accordance with Company policies
- Monitors customer credit limits, utilization and business conditions to identify potential issues and risks; proactively manages delinquencies and recommends strategies to mitigate loss
- Assists in the implementation and maintenance of corporate credit policies and procedures
- Develops, implements and refines procedures and processes to perform credit functions in the most efficient and effective manner. Assesses and implements new technology, automation and other resources to improve performance and reduce risk
- Collaborates with sales, operations and credit management to balance sales opportunities with an appropriate risk tolerance; recommends arrangements and structures to mitigate risk of loss and resolve credit-related issues
- Provides reporting and analytics on credit performance, risk exposure and portfolio health; monitor trends and performance indicators to proactively identify and address issues
- Assists with the collection of troubled customer accounts; coordinates with legal counsel on difficult collection matters
- Assists with bond claims/notices/lien filings to protect the Company’s assets
- Establishes and maintains effective work relationships within the department, Company and community; maintains professional competence, knowledge and skill necessary for the satisfactory performance of assigned responsibilities.
- Provides mentorship and guidance to team members
- Performs other credit and financial related analyses, tasks and projects as assigned by management
Supervisory Responsibilities:
- Responsible for the execution and interpretation of policies and for the successful operation of assigned units. Has authority for hiring and disciplining employees. May be responsible for directing the work of first-line supervisors
Position Requirements
Required:
- Bachelors Degree from an accredited college or university in accounting, finance, business administration, economics or a related field
- Minimum of 7 years of general business experience in accounting, finance or operational management, with at least 4 years of credit/risk management and collections experience in a complex corporate environment, preferably with a large customer base and significant volumes
- Thorough knowledge of credit and collection related practices and applicable laws
- Management/supervisory experience
Preferred:
- NACM (National Association of Credit Management) accreditation, such as, CCRA (Certified Credit and Risk Analyst) or CBA (Certified Business Associate)
- Experience with data manipulation/analytics tools, Enterprise Resource Planning (ERP) systems and Customer Relationship Management (CRM) systems and Customer Service system modules/tools
- Familiarity with industrial, construction and rental industries and lien laws
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Working knowledge of credit principles and commercial risk analysis
- Ability to analyze financial information to determine the financial condition of customers
- Solid understanding of standard business processes, practices and workflows
- Knowledge of internal control principles and the ability to apply in a practical manner to manage risks
- Working knowledge of integrated financial systems and credit resource database sites
- Strong computer/technology skills with the ability to utilize various applications and software (including Microsoft Office, Outlook, Work, Excel and PowerPoint) to efficiently and effectively manipulate data for analysis and incorporate new technology solutions to processes
- Strong quantitative, analytical and financial skills
- Excellent critical thinking skills with the ability to use logic and reasoning to identify alternatives and solutions
- Consistent demonstration of solid professional judgment
- Creative, innovative problem-solving skills
- Strong organization, planning and time-management skills
- Excellent communication skills, including verbal, written and listening skills
- Able to work as part of a team and interact effectively with others
- Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building
- Strong interpersonal skills and ability to manage conflict in a win/win style
- Demonstrated decisiveness and sound decision-making skills
- Excellent customer service skills
- Strong multitasking abilities, detail-oriented and self-motivated
- Ability to work in a fast-paced, results-oriented, deadline-driven environment
The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
