Assistant Manager, Catalog Operation Management (Quality)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Assistant Manager, Catalog Operation Management (Quality)

What you will do:

• Escalation Management & Strategic Review: Oversee the intake of all escalated customer complaints related to product information inaccuracies. Strategically review and prioritize cases based on business impact and severity.

• Cross-Functional Leadership & Data Governance: Lead and direct collaboration with cross-functional teams to establish and enforce product data governance policies, ensuring rigorous verification of all published materials and specifications.

• Systemic Root Cause Analysis & Prevention: Drive the investigation into systemic root causes, moving beyond individual errors to identify failures in processes, data flow, or communication. Develop and implement preventative measures to stop recurring issues.

• Correction Strategy & Oversight: Define the strategy for corrective actions and oversee the implementation to update and standardize product information across all enterprise platforms, ensuring global consistency and data integrity standards are met.

• Stakeholder Communication & Accountability: Manage communication protocols for investigation progress and final resolutions. Ensure timely, professional updates are delivered to internal stakeholders and high-priority customers, holding the team accountable for end-to-end resolution tracking.

• Process Optimization & Strategy Formulation: Establish and lead the continuous process improvement lifecycle. Document and analyze recurring issues to formulate recommendations and present strategic proposals to senior management aimed at enhancing overall data quality and reducing future complaint volume.

Basic Qualifications:

• 4 years of experience in program/project/process management or business operations preferably in the e-commerce industry.
• English speaking and writing skills are a must.
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Excel skills
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation
• Strong Excel skills

Preferred Qualifications:

• 1 year of people management experience.
• SQL or other data-building experience is a strong plus.

Recruitment Process :

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider :

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。