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Lafrance Hospitality

Assistant General Manager - Homewood Suites by Hilton, Dover, NH

Portsmouth , United States
full-time

AI overview

Oversee front desk operations while ensuring guest satisfaction, training staff, and collaborating with departments for exceptional guest experiences.

Join us at the Homewood Suites by Hilton located in Dover, NH. We are excited to add a new leader to our hotel team.

We are currently looking for a dynamic and experienced candidate to fill the position of Front Office Manager. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail.

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Homewood Suites by Hilton, Dover, NH.

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

Pay: Salary

Schedule: Weekdays and Weekends

Job Type: Full- Time

keywords: front office, front desk, front desk manager, hilton

Key Responsibilities:

  • Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff scheduling
  • Train and supervise front desk staff, ensuring high levels of professionalism and guest service
  • Monitor guest satisfaction and resolve any issues or complaints promptly and effectively
  • Ensure all front office procedures and policies are followed, including cash handling and credit card processing
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain accurate records and reports, including occupancy rates and guest preferences

Requirements

    • Prior hotel experience 1-2 years, preferably in a leadership role
    • Front of the house hotel experience
    • Strong knowledge of front desk operations or property management
    • Detail-oriented with excellent interpersonal and communication skills
    • Flexibility to work a variety of shifts, including weekends and holidays
    • OnQ knowledge is a plus nut not a requirement

Benefits

  • PTO & 401K
  • Health & Dental
  • Brand Wide Room Discounts
  • Company Wide Room Discount Program
  • 90 day Review & Annual Review Program
  • Extensive Room for Growth
  • Paid Training

Perks & Benefits Extracted with AI

  • Health Insurance: Health & Dental
  • Room for growth: Extensive Room for Growth
  • Paid training: Paid Training
Lafrance Hospitality

Headquartered in Westport, MA, Lafrance Hospitality is a multifaceted organization that owns and operates hotels throughout New England and Florida, as well as restaurants, destination venues, and a catering division. In addition, Lafrance Hospitality offers management and consulting services as well as distressed asset management. Their vision is to be the premier hospitality company by employing the very best people, trained and empowered, to deliver a quality product with sensational service to every guest, every time.

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