Assistant Branch Manager - Mailroom

Assistant Branch Manager - Mailroom

Job Type: Full-time - On Site (Tampa)

Schedule: Monday - Friday 8:00am – 4:30pm EST

Pay: $18.00 - $20.00 per hour DOE

About the Role:

Join our team as Assistant Branch Manager, where you will play a crucial role in supporting the Branch Manager. This role will require mailroom operations, warehouse operations, and driving.

This position requires a solid understanding of the healthcare medical claims, benefits and policy process flows and expertise in healthcare terminology, including ICD-9 and ICD-10 coding.

Key Responsibilities:

Assistant Branch Manager duties:

· Open, organize, sort, and research mail and documents.

· Use copiers, scanners, mail openers, and labeling equipment.

· Set up equipment, load materials, clear jams, and resolve other simple malfunctions as needed.

· Serve as backup for Manager, as needed.

· Provide guidance, training, and support to team members.

· Perform data entry

· Maintain excellent relationships with all drivers, carriers, clients, etc.

· Ensure accurate identification and categorization of mail items.

· Oversee the preparation of outgoing mail, including packaging, labeling, and postage.

· Develop and implement efficient procedures for sorting incoming and outgoing mail.

· Handles any additional responsibility which may be assigned.

· Collaborate with other departments to ensure timely and accurate mail processing.

· Communicate effectively with team members and serve as a point of contact for escalated issues.

· Adhere to all Federal, State, Local, OSHA and Company safety and security regulations and policies.

· Ensure the team adheres to all privacy, confidentiality, and company policies.

· Implement quality control measures to ensure the accuracy of sorting and preparation.

· Identify process improvement opportunities and recommend system enhancements.

· Work to optimize processes and reduce errors.

· Ensure all time guidelines are met for pick up and deliveries.

· Oversee the maintenance of sorting and prep equipment.

· Coordinate with the maintenance team to address any equipment issues promptly.

· Ensure team members are trained in the proper use and care of equipment.

Driver duties:

· Safely operate company vehicles (NV Van or Chevy Box truck) between office, warehouse, and post offices

· Pick up large amounts of mail from PO Boxes throughout Tampa

· Transport documents between our office (10004 N Dale Mabry Hwy, Tampa FL 33618) and warehouse (6038 Jet Port Industrial Blvd, Tampa 33634)

· Load and unload boxes at Imagenet office daily

· Drive to additional locations as instructed for document pickup/delivery

· Load and unload document boxes between locations

· Maintain accurate delivery records and documentation

· Perform basic vehicle maintenance checks and report any issues

Warehouse duties:

· Unload already processed documents stored in banker boxes and organize on shelves

· Remove boxes required for shred

· Dump documents into shred bins

· Prepare documentation for onsite shredding

· Maintain a clean, organized warehouse environment

· Operate equipment such as pallet jacks

· Use ladders to stack boxes on high shelving

Additional Responsibilities

· Maintain Confidentiality: Adhere strictly to confidentiality policies and safeguard sensitive member information.

· Escalate Complex Issues: Escalate complex issues to supervisors or managers for further assistance and resolution.

· Continuous Learning: Stay updated on changes in health insurance regulations, policies, and procedures.

· Contribute to Team Success: Collaborate effectively with team members to achieve shared goals and maintain a positive work environment.

Preferred Experience:

· Comprehensive knowledge of healthcare industry practices, including:

• Medical claims processing
• Policy and procedural workflows

· Valid driver's license with a clean driving record

· Warehouse organization skills

· Proficient in computer operations, including data entry, screen navigation, and keyboarding

· Demonstrated excellence in customer service and client interaction

· Strong adherence to daily schedules, tasks, and performance metrics

· Ability to multitask effectively while maintaining high attention to detail

· Self-motivated, well-organized, and skilled in time management and problem-solving

· Capable of working independently and collaboratively within a team environment

· Proven experience in claims processing, billing, or similar functions

Requirements:

· High School Diploma or GED required

· Valid driver's license with a clean driving record

· Minimum of 2 yrs experience in one or more of the following areas:

• Health Insurance
• Claims Examination
• Customer Service or Call Center
• Medical office or other healthcare- related fields

· Ability to lift and move items weighing up to 60 pounds

· Ability to work in a fast-paced environment

· Excellent verbal communication skills

· Must successfully pass a criminal background check

What We Offer:

· Paid training period

· Medical, Dental, Life, Vision, HSA, 401K

· Paid Holidays

· PTO

· Equipment provided

COMPANY OVERVIEW:

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.