Ascend / TSC Technical Support

Job description

• Provide remote, technical support for Experian clients through Salesforce, email, chat and phone
• You will provide first time resolution to cases opened by clients, through analysis, investigation, documentation check and troubleshooting
• Collaborate with our teams, including product development to resolve complex technical issues and escalate
• You will participate and provide input to the design and testing phases of new projects
• Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans,.
• Help create and maintain knowledge base articles through the Knowledge Centered Service methodology
• Stay informed about product updates, new features, and industry trends related to the supported products
• Work on other assigned tasks by management

• 1-3 Years of Desktop Support, Help-Desk, or IT related support
• 1 year experience in a contact center environment
• BA degree or equivalent experience
• Windows Server/Linux environment, CLI, FTP, XML, Json, AD
• English Level B2

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.