Artist Support Specialist

As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists. 

• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat) 
• Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
• Maintain a customer satisfaction score of 85% or higher
• Handle a high volume of requests, averaging 60+ tickets per day
• Work with external partners (DSPs, payment partners etc) to resolve issues for artists Identify and report technical bugs to our product teams
• Offer insights and ideas on process development to help optimize the team’s workflows
• Other duties as required by department leadership 

The tasks and responsibilities of this position include, but are not limited to: 

• At least 2 years of experience working in a high volume support/customer service environment  
• Track record of  meeting or exceeding quantifiable performance metrics on a regular basis 
• Clear, concise, and warm communication, both written and verbal. (Both internally and externally)
• Working knowledge of Mac or Windows, Slack, Google Suite and other common day-to-day SaaS tools
• Proven track record of being transparent, accountable and relentless; exhibiting a true passion for going above and beyond for customers.
• Ability to provide personalized, empathetic support while remaining efficient and maintaining high volume  
• Comfortable with change and ambiguity in a dynamic atmosphere
• A professional, consistent, and positive can-do attitude who works well within a team and independently at the same high level
• Knowledge of current music and technology industry trends
• Experience with Zendesk or similar ticketing platforms is a huge plus!
• Experience Technical troubleshooting and bug reporting is also a major plus 

We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

Where you'll be  

This role will be based out of our Nashville, TN office. TuneCore operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

 

Working At TuneCore 

Our Values:  

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness, expertise, respect and transparency. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.  

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist. 

CSR Strategy: Shaping Music for Good 

Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.   

We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.  

Shapers Program 
Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.  

Inclusion in the Music Business Report

In 2025, Believe and TuneCore partnered with the Annenberg Inclusion Initiative, the world’s leading think tank studying diversity and inclusion in the entertainment industry, to produce the second Inclusion in the Music Business report which analyzes the gender, race, and ethnicity among executive leadership in the music industry.

Recognition and Awards:

• Fast Company's 10 Most Innovative Companies in Music list (2023-2025)

• Crain's Best Places to Work in NYC (2022-2024)

• Billboard Women in Music List: Andreea Gleeson, CEO (2023-2025)

• Billboard Indie Power Players List: Andreea Gleeson, CEO (2021, 2022, 2023, 2024)

• Billboard's International Power Players List, Andreea Gleeson, CEO (2021, 2022, 2023, 2024)

• Billboard Power 100: Andreea Gleeson (2025)

Benefits & Perks: 

At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: 

• Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years—every employee needs time to take care of themselves and their family.

• “Wellness Fridays” year-round (close at 1pm on Fridays) 

• Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention. 

• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - your health comes first. 

• 401k match - an investment in your future. 

• Company wide events, outings and volunteer days – we have team spirit and know how to have fun! 

• Hybrid Work - employees have the option to work primarily remotely and work from the office 8 days per month on a flexible schedule organized at the department level, in accordance with Company policies. 

• Learning and development opportunities and career development training – we believe in promoting and growing our leadership from within the company and proactively invest in our people. 

• Free distribution subscription for employees – so you can experience the magic of releasing music worldwide (and give us valuable feedback!). 

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.