About the Role

At Substance, we connect top talent with leading brands to drive impactful growth. We are currently seeking an Area Operation Manager for our client, a well-established company in the retail industry. This role is responsible for driving sales growth, optimizing store operations, and expanding market reach across multiple regions. The ideal candidate is a strong leader with a strategic mindset, capable of managing sales teams, collaborating with store owners, and enhancing the overall customer experience. If you have a deep understanding of sales strategies, merchandising, and operational efficiency, this is a great opportunity to make an impact.

Key Responsibilities

Lead and manage Direct Selling Teams (Beauty Advisors, SPGs, Merchandisers, Team Leaders) to execute effective sales strategies.
Develop and implement initiatives to increase sales (Sell-Out) and improve customer engagement.
Conduct market research and competitor analysis to tailor sales strategies for different regions.
Optimize the customer journey within stores, including store layouts, product displays, and promotional activities.
Establish and maintain strong relationships with agencies, distributors, and retail partners to ensure smooth sales operations.
Oversee budget allocation for sales operations, ensuring efficiency and profitability.
Identify and explore partnership opportunities to maximize sales and expand market presence.
Monitor and evaluate team performance, providing training and support to improve productivity.
Ensure achievement of monthly and quarterly sales targets while maintaining operational excellence.
Willingness to travel across assigned areas when needed.

Requirements

Bachelor’s degree in Business Management, General Management, or a related field.
Minimum 8 years of experience in Operations or Sales Management role, preferably in FMCG, Personal Care, Retail, or Beauty industries.
Strong knowledge of General Trade, Modern Trade, and Local Modern Trade markets.
Proven experience in sales strategy development and execution.
Excellent leadership, communication, and negotiation skills.
Ability to work under pressure and meet aggressive sales targets.
Fluent in English (written & spoken).
Currently based in or willing to relocate to Medan, Surabaya, Makassar, Lampung, or Bali.
Strong analytical and problem-solving skills.
Ability to travel throughout Indonesia as needed.

Benefits

At Substance, we’re all about action, not just talk. If your profile aligns with what we need, you’ll hear from us within 1-2 weeks. If not, no fluff—just know we value your interest and will keep you in mind for future roles where your skills can make an impact. We focus on real connections and meaningful matches, so when the right opportunity comes, we’ll be ready to make it happen.

Getsubstance.co Pte. Ltd. | EA License No: 24C2398