Area Account Manager

Acquire and manage Franchise Partners based on geographical location.

Main point of contact to handle end-to-end of the partner’s lifecycle: from onboarding, activation, performance and retention

Oversee and ensure efficient day-to-day operations to achieve set KPIs. 

Handle all concerns/escalations and coordinate with respective support functions to provide a timely solution.

Monitor performance and ensure hitting the targets

Keeps the following functions running for their assigned franchise partners:

1. Pick up - ensure timely pick up as set by the platform partners and/or sellers themselves. aligned with the set KPI. 

2. Linehaul on-time arrival - ensure efficient linehaul operation and timely arrival of trucks conformed to the set KPIs

3. Delivery ( last mile or RTS) - pertains either to the consignee or to the seller, must ensure items are delivered within the set SLA based on KPI. 

4. Cash Remittance - Account Managers are also responsible for ensuring franchise partners are able to return cash remittances to the Ninjavan finance team complete and on time.

BS/BA Degree in Business Management, engineering, logistics, etc.

At least 1 year of working experience in Sales/Operations

Hands-on acquisition and account management experience with a proven track record in reaching and exceeding goals and sales targets

Preferably with experience in the logistics industry

Must have the ability to engage at all levels of the organisation, both internally and externally

Must possess effective verbal communication and analytical skills 

Willing to do field work