Arbitration Specialist I

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.     Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. Duties o   SME fluent in multiple systems/verticals/networks/markets o   Support the Arbitration team where needed by monitoring workload for program volume, case queues, reporting, and metrics to ensure the team meets departmental goals  o   Proactively identify and collaborate cross-program process enhancements that will improve enterprise results and operational efficiencies  o   Facilitate/lead projects designed to improve organization processes or improve efficiencies           o   Identify training needs and best practices based on peer coaching to improve internal interaction o   Establish new hire training schedules and participate in the interview process for new personnel                                                            o   Manage relationships and facilitate escalations with customers, internal teams, and external stakeholders by maintaining a strong customer-centric focus.  Skills o   Highly motivated and enthusiastic with a strong desire to solve problems and the ability to think creatively out of the box o   Skilled in identifying and implementing innovative solutions to address challenges, resolve issues, and tackle root causes effectively o   Advanced knowledge of Excel, such as Data sorting and filtering, Pivot table creation and manipulation, and conditional formatting o   Excellent ability to independently manage challenging situations.   o   Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment  Core Competencies Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.  The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.      Active Listening  Authentic  Change Agent Confidence  Display Mindfulness  Embrace Empathy    Flexible Forward Thinking (Critical, Analytical, Creative)   Helpful  Highly Responsive  Positive Attitude  Positive Body Language Resourceful  Team Mindset Tone of Voice  Trustworthy  Our Purpose     We help business grow.  Our Vision         To bring innovation and payment expertise to every business in the world. Our Mission      To make B2B payments easier, faster, and smarter.  Our Values  Springing from the foundation of trust are our core values: Ingenuity: TreviPay was created through creative problem solving and seizing opportunities.  This spirit continues to drive our business today. Empathy: TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse TreviPay network. Tenacity:​​​​ Underpinning our efforts is a relentless commitment to our customers and their success.  We give our employees the autonomy to make decisions, all for the collective success of ourbusiness and the business of our customers. Our values come from eight guiding principles: Cultivate a Growth Mindset Encourage Entrepreneurial Spirit Experience a Culture of Empowerment Unite in a Team Have Fun Champion Diversity Align for Client Centricity Act with Integrity