Arabic Customer Service Agent

Job Title: Customer Service - [Maadi]

Job Summary:

Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you!

Key Responsibilities:

-Professionally handle customer inquiries and complaints via phone and social media.
-Respond to comments, messages, and reviews on social media platforms.
-Process and resolve customer complaints related to product sales in a timely and efficient manner.
-Follow up on complex customer cases when needed to ensure complete resolution.
-Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
-Track and follow up on customer orders, ensuring timely and accurate delivery.
-Ensure a smooth and satisfying customer journey from start to finish.
-Maintain punctuality and respect work schedules and deadlines.
-Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.

Requirements

Required Values and Skills:

-Strong sense of leadership and responsibility
-Willingness to learn and grow
-High level of dedication and commitment to work
-Exceptional attention to detail
-Passion for challenges and achieving results
-Excellent communication and problem-solving skills
-Ability to remain calm and professional under pressure

Location: Maadi, Cairo
Working Hours: 9:00 AM to 5:00 PM