AR Billing Specialist

At MezTal, we connect top Mexican talent with U.S.-based companies across industries such as Senior Living, Real Estate, Hospitality, and Technology. We focus on long-term partnerships, professional growth, and high standards of accountability and quality.

Role Overview

The Accounts Receivable (AR) Billing Specialist is a key member of the Accounting & Finance team, responsible for accurately billing residents, maintaining account integrity, managing collections, and partnering closely with community leadership.

Requirements

Resident Billing & Monthly Statement Processing

• Prepare accurate monthly billing for rent, level-of-care, ancillary charges, and adjustments.
• Verify accuracy of service plan charges by coordinating with Nursing and Executive Directors.
• Maintain updated rate sheets, billing codes, and payer information in the billing system.
• Process move-in and move-out prorations promptly and accurately.
• Ensure all recurring and one-time charges are fully captured before billing deadlines.

Accounts Receivable Management

• Review daily, weekly, and monthly AR aging reports to identify overdue balances.
• Initiate and document collection efforts per policies, including phone calls and written notices.
• Coordinate with Executive Directors regarding resident communication and in‑house collections.
• Escalate delinquent accounts to leadership when thresholds or timelines are exceeded.
• Maintain detailed notes in the AR system regarding every collection attempt and resident communication.

Payment Posting & Reconciliation

• Post all payments (resident, family, insurance, Medicaid) daily to ensure current account balances.
• Reconcile bank deposits with payment batches to ensure accuracy.
• Process refunds, adjustments, and write‑offs with proper authorization.
• Resolve unapplied or misapplied cash discrepancies quickly.
• Support month‑end close by validating billing reports and running reconciliation summaries.

LTC Insurance & Third-Party Billing Support

• Track outstanding LTC insurance claims and prepare required documentation.
• Respond to payer requests, including remittance questions, eligibility verification, or corrections.
• Monitor denial trends and escalate repeated payer issues to management.
• Coordinate with Managed Care Organizations for timely posting and adjustments.

Internal Collaboration & Communication

• Provide Executive Directors with up‑to‑date AR reports and resident balance summaries.
• Respond professionally to resident and family billing inquiries, offering clear explanations.
• Collaborate with Central Billing, Nursing, and Sales teams to resolve discrepancies.
• Participate in community audits and regulatory reviews when billing documentation is required.
• Support new community or staff onboarding by explaining billing processes where needed.

Compliance, Documentation & Confidentiality

• Maintain HIPAA compliance when handling resident financial or health‑related information.
• Ensure records are organized, secure, and audit‑ready per corporate policy.
• Stay current on regulatory and payer updates affecting billing workflows.
• Adhere strictly to confidentiality and data protection standards.
• Maintain accurate digital and physical filing systems for billing activity.

Qualifications

• Education: High school diploma required; Associate degree preferred.
• Experience: 5+ years AR or healthcare billing experience.
• Skills & Competencies: 
• Exceptional multitasking ability with comfort managing hundreds of concurrent email threads and operational workflows.
• Strong written communication, follow-through, and documentation accuracy.
• High proficiency in Outlook, DocuSign, vendor portals, cloud-based systems, and multi-system navigation.
• Strong understanding of senior living operations, compliance requirements, and vendor processes.
• Ability to independently research, problem-solve, and coordinate across all departments.
• Highly organized, deadline-driven, and detail-oriented.

Benefits

• 🎄 Christmas Bonus: 30 days, to be paid in December.
• 🩺 Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• 🩹 Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• 😁 Dental Insurance: Always smile with confidence!
• 💼 Life Insurance
• 🌴 Vacation Days: 12 vacation days.
• + 📅 Floating Holidays: 3
• 📱 Cell Phone Reimbursement & Transportation Subsidy.
• 🌐 Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• 🌍 Multicultural Exposure: Work with operations within Mexico and the United States.
• 🎉 MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• 💸 Exclusive Discounts: Benefits with different companies for being part of MezTal.
• 📚 Academic Agreements: Access to national universities and language schools.
• 🚀 Career Growth: We will search for the best conditions for progres