Provide technical support for NetSuite ERP clients, ensuring performance and management of applications while building strong client relationships and resolving issues.
Join Aprio's Technology Advisory team and you will be part of our rapidly growing NetSuite delivery practice, tasked with helping clients support their accounting solution. Aprio is a progressive, fast-growing firm looking for a NetSuite Analytics Warehouse Lead to join their dynamic team.
Position responsibilities:
This role will provide technical support to NetSuite ERP clients.
Ensure the overall performance, maintenance, and management of the client’s NetSuite applications/environments.
Manage and resolve support issues for the ERP system ranging from end-user application questions to technical problem resolution.
Build and maintain strong client relationships, seeking creative solutions to improve client service and demonstrating an understanding of all facets of each client’s business,
Escalate technical issues as necessary and coordinate software vendor support if required.
Work closely with team members to coordinate the completion of project tasks.
Qualifications:
Amenable to work night shift (8:00 PM to 5:00 AM PHT)
Bachelor’s degree in Accounting or equivalent preferred.
3-5 years of accounting experience with NetSuite with extensive product knowledge.
Completion or interest in completing basic product training and all related exams including NetSuite Administrator, and NetSuite Certified Consultant.
Aprio, is a leading independent CPA-led business advisory firm that provides integrated services in advisory, assurance, tax, and private client services, leveraging over 65 years of expertise to guide clients through complex financial challenges.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
