- Performs routine analysis, design support services for assigned applications.
- Responsible for day to day tracking and follow-up on routine issues and questions of daily operations.
- Performs applications analysis and impact analysis of new or different applications, processes or changes, under guidance.
- Provides routine application support and guidance to end users.
- Participates in applications testing. Assist with making recommendations for various development and support initiatives.
- Drafts written documentation of various types; application documentation, functional specifications, training manuals, status reports, etc.
- Provides assistance in project work. Assist in designing for each application assigned, under the control of the change management application and user development request.
- Prepares applications documentation for support staff, as directed.
- Attends and participates in in-service and various educational programs for professional development.
- Bachelor’s Degree in a health, science, or business field, or an equivalent level of professional experience required. Job function related IT Certification is preferred.
- One year experience in information applications, experience programming or applications analysis or equivalent, such as business analysis, is preferred Experience as a provider, clinician or ancillary services individual with user experience in an applicable system, may be substituted.
- Experience working in a customer service and problem solving environment is preferred.
- Demonstrated ability to analyze and problem solve; and assess customer needs and determine appropriate solutions. Demonstrates ability to identify when to escalate more complex issues.
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $28.82-$40.35
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide
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