Application Support Specialist

Toyota Financial Services have an opening for an experienced Application Support Specialist.

About the Team:

Apart from BAU the Application Support Specialist team are a key gateway between the business and application vendors, working closely alongside the Project team and other BTS teams to deliver change and improved ways of working. This is a varied role with exposure to different systems, interfaces and architecture.

To the successful individual, the team says that this is a chance to work as part of a great team and the chance to work for a company that offers genuine work / life balance.

About the ‘Department’:

The Business Technology Solutions (BTS) department are responsible for delivering end-to-end business technology and change through key functions of Governance, Change, Delivery and technical Operations. They look after both TFSUK and KINTO UK. The mission of BTS is to Give (giving the business the technology, applications and services it needs), Guide (guiding the business through changes using expertise and experience) and Guard (always protect the business).

What you’ll be doing:

• Providing proactive 1st to 3rd line support for business applications and services, ensuring a high quality of service to all customers.
• Working in a rota with 3 others to provide support during business hours 8-6 Mon-Fri and out of hours cover, e.g. at Month End and for releases.
• Manage tickets and outcomes against agreed service levels, ensuring personal and team Service Level Agreement targets are met.
• Maintain systems knowledge and expertise to support business applications and services.
• Develop a thorough understanding of the business and our customers including products, services, channels, key processes, IT systems, infrastructure, and drivers for change.
• Work with internal teams and external suppliers to service requests, resolve incidents and deliver change.
• Configure and maintain systems including managing accounts, parameters, roles, workflows and interfaces.
• Undertake maintenance and enhancement activities to support the business.
• Support change with impact assessment, input into design, configuration and service transition of new services or changes to existing services.
• Create, maintain, and share knowledge and documentation across the team and department to reduce single points of failure and enhance service levels.
• Actively participate in the resolution of major incidents, post-incident reviews and change implementation reviews.
• Engage in service improvements, making recommendations to improve stability, functionality, and customer satisfaction.
• Build and maintain effective relationships with colleagues, customers, and suppliers.
• Provide advice, guidance and estimates to the Solution Design process as required to ensure proposed solutions are operationally supportable.
• Represent IT in a professional manner in all forms of contact with both internal customers and external parties.
• Contribute to the effective financial management of UK IT, ensuring areas of responsibility remain within agreed budgets and all expenditure is approved in accordance with the governance structure.
• Keep up to date and comply with prevailing regulations.

Requirements

Key Experience & Skills:

• Experience in a similar IT application support position, providing direct technical support to systems and applications end users
• Demonstrable problem solving and analytical skills
• Technical skills to enable information gathering and analysis e.g. good understanding of SQL, Operating System knowledge, data movement and web interfaces
• An aptitude for technical concepts and ability to learn and understand complex systems
• Ability to develop systems knowledge to become a subject matter expert
• Experience of managing vendors’ tickets to resolution within Service Level Agreements.
• Experience administering and configuring systems and managing change

Desirable:

• Experience supporting robotic process automation or other process automation
• Technical awareness of Retail Point of Sale, Contract Management, or reporting systems/services
• Technical

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process:

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.