Application Support Lead

Day to Day

• L2/L3 application support for web and mobile applications in production environments
• Act as the technical point of contact for major incidents and production issues
• Perform advanced troubleshooting across application, database, and connectivity layers
• Analyze production logs and perform complex database queries using SQL
• Conduct network and firewall connectivity checks, including telnet testing, to isolate issues
• Support and troubleshoot Java and Java EE applications built using Spring Boot
• Work extensively in Unix/Linux environments and develop shell scripts for monitoring and automation
• Oversee CI/CD pipelines and deployment activities using Bamboo, Bitbucket, and Tanzu
• Mentor and guide junior application support engineers and review their work
• Coordinate with development teams on bug fixes, releases, and production deployments
• Support mobile applications (Android, iOS) and hybrid frameworks such as Cordova
• Drive incident management, root cause analysis (RCA), and post-incident reviews
• Ensure proper documentation, knowledge base updates, and process adherence using JIRA and Confluence
• Proactively identify recurring issues and recommend long-term improvements

Mandatory Technical Skills

• Java Backend Development (3–6 yrs): Experience with Java, Java EE, and Spring Boot, including REST API integration, exception handling, and production issue debugging.

• Database & SQL (3–6 yrs): Hands-on SQL query writing, joins, data validation, and support for production database issues.

• Unix/Linux & Scripting (2–5 yrs): Experience working in Unix environments for file handling, process checks, log analysis, and basic shell scripting.

• Web Technologies (2–4 yrs): Exposure to JavaScript and Vue 3; ability to troubleshoot UI behavior and API integrations.

• Mobile Application Support (1–3 yrs): Understanding of Android, iOS, and hybrid app support (Cordova preferred).

• DevOps & CI/CD Tools (1–3 yrs): Familiarity with Bamboo, Bitbucket, and Tanzu with exposure to build pipelines, deployments, and environment-related issues.

• Production Support & Troubleshooting (3–6 yrs): Experience in log analysis, first-level troubleshooting, incident handling, and structured escalation.

• Networking Fundamentals (1–3 yrs): Ability to perform connectivity testing (e.g., Telnet), firewall checks, and isolation of network vs. application issues.

• Collaboration & Tracking Tools (2–5 yrs): Working knowledge of Jira and Confluence for incident management, documentation, and communication.