Application Support Engineer - Oracle Retail

The Application Support Engineer for Oracle Retail will be responsible for supporting, maintaining, and ensuring the performance of Oracle Retail applications. This role will focus on resolving technical issues, optimizing system performance, and working with cross-functional teams to troubleshoot and enhance Oracle Retail modules. The role includes day-to-day system monitoring, issue resolution, and coordination of updates and patches to ensure system reliability and minimal downtime.

Key Responsibilities:

  • Provide functional and technical support for Oracle Retail applications, including but not limited to Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Allocation.
  • Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and minimal business disruption.
  • Perform root cause analysis to identify recurring issues and implement permanent solutions.
  • Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues.
  • Conduct regular system performance tuning and monitoring to ensure the stability and availability of Oracle Retail applications.
  • Assist in the deployment of application updates, patches, and configuration changes.
  • Support testing efforts for patches, updates, and enhancements in non-production environments.
  • Maintain detailed documentation on issue resolution processes, configurations, and system changes.
  • Participate in on-call rotations to ensure 24/7 application availability.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications).
  • Strong knowledge of Oracle databases, PL/SQL, and performance tuning.
  • Experience with Oracle Retail integration points and knowledge of Oracle Retail data models.
  • Hands-on experience with Unix/Linux operating systems and shell scripting.
  • Familiarity with Oracle WebLogic and middleware technologies.
  • Experience with Oracle Retail patching, upgrades, and environment management.
  • Solid understanding of IT service management frameworks, such as ITIL.
  • Experience with monitoring tools and application performance management (APM) tools.
  • Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
  • Strong communication skills to work with business users and cross-functional teams.
  • Ability to work independently and as part of a team, with a strong customer service mindset.

Preferred Qualifications:

  • Experience with cloud environments (e.g., Oracle Cloud, AWS) and Oracle Retail cloud solutions.
  • Knowledge of Oracle Fusion Middleware, Java, or other relevant Oracle technologies.
  • Experience working in a retail environment and familiarity with retail business processes.

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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