Job Description – Application Senior Support Consultant
Reporting Structure
Reports to Project / Programme Manager/ UK Project Lead
Requisites
Education:B.E. or equivalent
Experience (years): At least 4+ years of experience working in application support
Industry / Technology background: Application implementation , Maintenance and Support (any domain).
Location:Mumbai
Working Hours:Full Time UK Hours
(Standard Rave] Pre-employment checks:Required
Key Functions
Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our client solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution.
Main Responsibilities:
Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
Understand contractual commitments and resolve incidents/problems within contracted SLAs.
Translate customer requirements into workarounds and solutions.
Develop and implement technical support procedures/documentation.
Proactively deliver support services and identify revenue generation opportunities.
Requirement is working UK hours , Monday to Friday 9:00am - 5:30pm on Rota basis .
Competencies Essential:
Proven experience supporting Web Applications
Proficiency in SQL scripting and database administration
Experience of delivering support to users
Technologies Hands-on Experience (Years) Priority
supporting Web Applications
5+
1
SQL scripting
5+
1
Database administration
5+
1
Working on SaaS products
2+
2
Desirable:
It is highly desirable for candidates to have experience with NEC software and related applications.
Familiarity with administering operating systems e.g. Microsoft Windows/Linux/Solaris.
Experience with application delivery tools like Citrix.
Understanding of software development principles in an ISO 9001 environment.
Experience creating reports using Business Objects or similar tools.
Personal Skills & Attributes:
Communicate problems in a timely manner to the Tech Lead, Project Manager
Ability to handle Pressure when required
Establishes and maintains agreed standards applicable to the work undertaken and ensures that the team adheres to
Ability to remain calm in adverse situation and act wisely
Ability to communicate and collaborate effectively with team members located elsewhere within the UK and India
Demonstrate an enthusiastic and pro-active approach to software development
Demonstrate the desire to produce high quality software products within agreed budget and timescale constraints
The ability to pro-actively suggest and implement process improvements that enhance the performance, productivity and morale of the team
The ability to work flexibly and imaginatively in a changing and evolving project environment.
Graduate
NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1300+. It is one of the foremost providers of end- to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.
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