This role combines application support with development work, ensuring systems are stable, efficient, and continuously improved while collaborating with cross-functional teams.
Role Overview
We are seeking a proactive and technically skilled Application Support / Developer to join our team. This hybrid role combines hands-on application support with ongoing development work, ensuring our systems remain stable, efficient, and continuously improved. The ideal candidate will be comfortable troubleshooting complex issues, collaborating with cross functional teams, and contributing to the enhancement of existing applications.
Key Responsibilities
Application Support
Provide 2nd/3rdline support for business critical applications.
Investigate, diagnose, and resolve incidents within agreed SLAs.
Monitor application performance and proactively identify potential issues.
Manage service requests, problem tickets, and change requests.
Liaise with vendors, internal teams, and stakeholders to ensure timely resolution.
Maintain documentation, knowledge bases, and support guides.
Development & Enhancement
Develop, maintain, and enhance existing applications using approved technologies.
Write clean, efficient, and well documented code.
Participate in code reviews and contribute to development best practices.
Assist in the design and implementation of new features and system integrations.
Support release cycles, deployments, and environment management.
Automate repetitive tasks and improve operational workflows.
Skills & Experience
Essential
Strong experience in application support or a similar technical support role.
Proficiency in at least one programming language (e.g., C#, Java, NET).
Experience with SQL and relational databases.
Understanding of APIs, web services, and integration patterns.
Familiarity with ITIL processes (Incident, Problem, Change Management).
Ability to analyse logs, debug issues, and trace application behaviour.
Excellent communication skills and a customer focused mindset.
Knowledge of CI/CD pipelines and DevOps practices.
knowledge of AI technologies
Desirable
Experience with cloud platforms (Azure, AWS, GCP).
Exposure to containerisation (Docker, Kubernetes).
Background in Agile/Scrum environments.
Scripting experience (PowerShell, Bash, Python).
Personal Attributes
Strong problem-solving ability and attention to detail.
Comfortable working under pressure and managing multiple priorities.
Collaborative team player with a willingness to learn.
Self-motivated, organised, and able to work independently.
Curious mindset with a passion for improving systems and processes.
working in a financial / regulated environment
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
Health Insurance
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
Other Benefit
Contributory pension scheme & death in service
Paid Time Off
Minimum of 25 days holiday per year
Shawbrook is a dynamic banking institution specializing in providing tailored financial solutions that include personal loans, buy-to-let and commercial mortgages, and business finance for individuals and SMEs across the UK. Our unique business model blends deep industry expertise with advanced digital capabilities, ensuring a premium experience and flexibility for our diverse customer segments. By focusing on sustainable value and innovation, we deliver financial services that meet the specific needs of our clients in targeted markets.
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