Application Support Analyst

We have a fantastic opportunity for an Application Support Analyst to join us in Hove!

You will play a key role within the Applications Support Capability, acting as a key resource in the management and resolution of Incidents, Service Requests, Change and Release relating to the applications supported within the team.

What you’ll be doing:

• Technical Support: providing technical IT support for Group Functions IT applications
• Monitoring: ensuring service requests and incidents across the application estate are dealt with in a timely manner, identifying potential issues before they arise
• Data: ensuring that global data from source systems is delivered to our users and systems in the correct format and in line with end customer scheduled tasks. Running regular batch programs and applications maintenance
• Improvements: initiating and conducting system and process improvements including the improvement of process documentation for common issues
• Knowledge base: maintaining up-to-date knowledge of Group Functions IT systems
• Project Delivery: contributing towards project delivery, application development and analysis, following an Agile methodology 
• Adhering to controls and information and IT security policy and procedures: controlling access and authorization levels in respect of in scope systems to ensure that only properly authorised users have access to the systems. This may include performing and managing regular re-certification exercises in accordance with the group wide access control policy and maintaining sufficient audit trail to demonstrate effective controls for validation by internal and external audit
• Applications: managing and administering applications as required, looking for value add and automation opportunities to reduce ticket volumes

Who we’re looking for:

• Good understanding of IT within financial services
• Excellent analytical, trouble shooting and problem solving skills
• IT service management experience
• Good knowledge of Software Development Lifecycle utilising both waterfall and agile methodologies
• Experience of Oracle Applications or Workday, including one of the following; Oracle PBCS (Planning and Budgeting Cloud Service), Oracle EBS (Financials) would be great!
• Strong understanding of relational databases and SQL 
• Experience in Client-Server solutions / applications

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.