Application Support Analyst - IT Services

Application Support Analyst

Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a highly motivated and curious Application Support Analyst to join our growing team. This is a vital role responsible for ensuring the smooth operation and availability of the applications our employees rely on every day. If you have a passion for technology, an interest in business processes, and a genuine eagerness to learn, this is the perfect opportunity for you to make a significant impact across the entire organization.

What you’ll do

1. Core Application Support
● Provide timely and effective technical support for a diverse portfolio of third-party employee applications, including the Atlassian Suite (Jira, JSM, Statuspage, Compass, Assets), Slack, Notion, and others.
● Manage user accounts, permissions, and licensing within supported platforms.
● Triage, troubleshoot, and resolve application-related incidents and service requests, escalating to vendors or internal development teams when necessary.

2. Operations & System Support
● Collaborate closely with the Operations team to support mission-critical business systems, including our Core System, Salesforce, and Fenx.
● Assist with the monitoring, maintenance, and performance tuning of these systems to ensure stability and reliability.
● Support the integration and maintenance of smaller, specialized departmental applications.

3. Process Improvement & Documentation
● Create and maintain comprehensive documentation for applications, support processes, and common troubleshooting steps.
● Identify opportunities to streamline support processes, automate routine tasks, and improve overall system usage.
● Conduct training sessions or create guides for employees on how to best utilize supported applications.

What you’ll need

● Ownership and Proactivity: You are someone who is proactive in identifying gaps, anticipating potential issues, and proposing solutions before they become major problems. You don't just wait for tickets; you look for ways to improve our systems and processes.
● Organized and Prioritized: You possess strong organizational skills and a keen sense of prioritization to effectively manage multiple tasks, work efficiently with deadlines, and ensure critical incidents are addressed first.
● Empathetic and Supportive: You are empathic and supportive when interacting with end-users. You understand that you are supporting colleagues and strive to make their technology experience smooth and positive.
● Communication: You are fluent in English, both written and spoken, ensuring clear and effective communication with global stakeholders and technical teams.
● Team-Oriented Vibe: You are highly team-related and enjoy collaborating. Our team is multidisciplinary, supportive, and always willing to help, and we expect you to match this collaborative and positive vibe.
● Growth Mindset: You possess a strong desire to learn new technologies, master complex systems, and continuously expand your technical and business knowledge.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

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