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Unison Consulting Pte Ltd

Application Maintenance / Production Support Engineer

Kuala Lumpur , Malaysia
contractor

AI overview

Manage and support mission-critical banking applications, ensuring timely incident resolution and optimizing server operations while maintaining compliance and operational controls.

Job Title: Application Maintenance / Production Support Engineer

Experience: 3–5 Years
Location: Malaysia
Industry: Banking (Mandatory)

Role Overview

We are hiring an experienced Application Maintenance / Production Support Engineer to manage and support mission-critical banking applications. The ideal candidate must have strong expertise in L2 support, server environments, databases, and scripting, with the flexibility to work in shift-based operations.

Key Responsibilities

  • Provide L2 production support for banking applications, ensuring timely resolution of incidents, service requests, and system issues.
  • Monitor application performance, logs, server health, and batch processes to ensure seamless operations.
  • Troubleshoot issues related to Jboss or WebLogic application servers, Webservers, and Java-based application environments.
  • Support applications hosted on Unix/Linux platforms by performing log analysis, process checks, deployments, and environment validations.
  • Execute and optimize SQL queries for Oracle, MSSQL, or MySQL databases.
  • Develop and enhance Shell scripts for automation, monitoring, and operational activities.
  • Coordinate with development, infrastructure, and vendor teams for issue resolution and enhancements.
  • Ensure adherence to SLA, compliance, and operational controls required within banking environments.
  • Prepare root cause analysis (RCA) documents and maintain production support documentation.
  • Participate in shift rotations, including night shifts and weekend on-call support as required.

Requirements

Required Skills & Qualifications

  • 3–5 years of hands-on experience in Application Maintenance / Production Support roles.
  • Expertise in Jboss or WebLogic, Webservers, and Java application support.
  • Strong knowledge of Oracle / MSSQL / MySQL databases and ability to write/execute SQL queries.
  • Proficiency in Shell scripting and working on Unix/Linux operating systems.
  • Mandatory:
    • Strong experience working in L2 support
    • Willingness to work in shifts
    • Experience supporting applications hosted on Webservers and Java servers
  • Mandatory: Banking domain experience.
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to work under pressure and manage high-severity incidents.
Unison Consulting Pte Ltd

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

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