Appian Software Engineer (Mid-Senior Level)

Seeking Appian Software Development professionals with 3 to 8+ years of experience in developing software solutions using Appian. This position is a full-time position, to be performed remotely from within the continental United States.

At J-Mack Technologies, we deliver software solutions that help organizations integrate data, automate decisions, and optimize their operations. We support large government organizations with process optimization. Our team develops the tools to help organizations provide services quickly, securely, and with utmost accuracy.

 J-Mack’s Software Development Professionals develop software using various platforms. You’ll analyze the needs of users and the target different environments to ensure solutions are developed consistent with the prescribed architecture. Our solutions leverage the latest technologies, to include the latest advancements in cloud, business process automation, and machine learning.

Core Responsibilities:

Appian Administration 

• Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices 
• Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring 
• Execute Appian hotfixes and upgrades using custom shell scripts developed by our team 
• Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance 
• Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves 
• Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality 
• Monitor and report operating efficiency, performance, and reliability of Appian applications 

AWS Infrastructure & System Administration (Supporting Role) 

• Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed 
• Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed 
• Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise 
• Support environments with a focus on availability, durability, and uptime 
• Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting 
• Collaborate with the platform team on capacity planning and analytics for forecasting 

Security & Compliance 

• Maintain security controls in compliance with VA requirements and conduct remediation from security scans 
• Assist the platform team in obtaining and maintaining Authority to Operate (ATO) 
• Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards 

Automation 

• REQUIRED: Proficiency with Git and GitHub for version control and configuration management 
• Participate in CI/CD pipelines and deployment automation (Jenkins) 
• Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change 
• Drive continuous improvement in deployment processes and operational efficiency 

Operations & Support 

• Provide break-fix support and incident resolution for all environments 
• Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives 
• Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions 
• Perform detailed troubleshooting across the full stack—from end-user issues through middleware, application servers, and backend infrastructure 
• Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions) 
• Create and maintain runbooks, operating procedures, and system documentation 
• Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery 

Requirements

Required Qualifications:

Candidates must be able to pass a US Government background investigation as a condition of employment.

Education & Experience

• Candidates must have at a minimum a bachelor’s degree in computer science, electronic engineering, or other engineering/technical discipline.
• 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles 
• 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and, or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting) 
• 2-3 years of proven, hands-on AWS experience 
• Experience may overlap across these areas

Technical Skills (Non-Negotiable) 

• Appian Administration: Demonstrated ability to independently troubleshoot and resolve Appian platform and application issues 
• AWS Expertise: Hands-on experience with AWS services such as EC2, S3, RDS, IAM, Cloudwatch, in all environments (you'll work alongside our AWS team, but must have foundational knowledge) 
• Git/GitHub: Proficient in using Git for version control and GitHub for collaboration and configuration management 
• System Administration: Foundational hands-on Linux administration skills (including shell scripting, user management, package management, system updates and maintenance) 
• Self-Sufficiency: Proven ability to work independently, critically analyze problems, and execute solutions without detailed step-by-step instructions 

Required Competencies 

• Critical Thinking: Ability to read requirements, analyze problems, and determine solutions autonomously 
• Pattern Recognition: Identify trends, recurring issues, and opportunities for improvement 
• Troubleshooting: End-to-end debugging skills across application, middleware, and infrastructure layers 
• Continuous Learning: Commitment to staying current with Appian platform changes, reading documentation, and adapting practices accordingly 
• Attention to Detail: High level of precision in operational tasks and documentation 
• Communication: Excellent written and verbal communication skills for documentation and team collaboration 
• Pressure Management: Ability to work well under pressure within a technically challenging environment 
• Mission-Critical Mindset: Experience in working in mission-critical environments 
• Must be able to obtain Public Trust clearance 

Benefits

Benefits:

Medical, Dental and Vision Insurance: J-Mack covers 80% of employee premiums and 50% of dependent premiums.

Basic Life, Short-Term Disability and Long-Term Disability: J-Mack covers 100% of the costs of provided coverage.

401(k) Saving Plan: J-Mack matches up to 4% of an employee’s salary. Employee is vested immediately.

Paid Time Off: Employees accrue 120 Hours of Leave Annually (15 Days)

Holidays: 11 Paid Holidays Observed

Charity Matching: J-Mack will match employee donations up to $250 annually.

Charity Outreach: J-Mack donates about 10% of profits to various charities each year.

Additional Information:

Background Investigation Clearance: Selected applicants will be subject to a security investigation and must meet eligibility requirements for access to sensitive, personally identifiable information.

J-Mack Technologies, LLC (J-Mack) is an equal opportunity employer and affords equal opportunity to all applications for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. We are committed to fostering an inclusive workplace where all employees are treated with respect and have equal opportunities for employment and advancement.