Apollo Onboarding Specialist

We are looking for a client-facing Apollo Onboarding Specialist to manage and deliver onboarding experience for clients. This role is critical in ensuring a smooth setup, integration, and understanding of the Apollo platform. The ideal candidate will have excellent communication skills, a strong screen presence, and hands-on experience with Apollo's functionalities and integrations.

Job Responsibilities:

• Conduct structured onboarding programs for new clients using the Apollo platform.

• Serve as the primary point of contact for clients during onboarding, primarily in the EMEA region.

• Explain Apollo’s capabilities, features, and integration options clearly and effectively.

• Address client queries with confidence and technical accuracy.

• Collaborate with internal teams to ensure a seamless transition from onboarding to active use.

• Understand and explain what can and cannot be integrated within the Apollo ecosystem.

• Customize onboarding sessions based on the client’s business model and technical setup.

Skills and Experience:

• Proven experience in a client-facing onboarding, training, or support role.

• Strong communication skills and a confident screen presence for video calls.

• Solid understanding of the Apollo.io platform (or similar sales engagement/CRM tools).

• Basic technical knowledge of integrations, APIs, and platform capabilities.

• Ability to translate technical terms into easily understandable language for clients.

• Self-motivated, organized, and capable of managing multiple onboarding sessions simultaneously.

• Familiarity with common sales, CRM, or marketing automation tools (e.g., Salesforce, HubSpot, Outreach).

Working Hours:
This role follows EMEA working hours