API Optimization Manager, Italy

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an API Optimization Manager, you will play a pivotal role in ensuring the seamless integration and optimal performance of our API solutions for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients.

This is a remote vacancy open to candidates residing in Italy.

What You’ll Do:

• Continuous Monitoring and Improvement:
• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements;
• Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;
• Detailed Analysis and Insights:
• Conduct detailed analysis of metrics to identify areas requiring improvement;
• Formulate conclusive insights and actionable recommendations to enhance performance and efficiency;
• Internal Reporting and Coordination:
• Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution;
• Maintain clear and effective communication channels to facilitate prompt issue resolution;
• Feature Development and Scaling:
• Foster the development of new features in the market;
• Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions;
• Collaboration with Commercial Teams:
• Work closely with the commercial teams to ensure client KPIs are met;
• Provide strategic recommendations to improve the performance of top clients;
• Technical Gap Analysis and Resolution:
• Identify technical gaps in a client's integration;
• Collaborate with clients to resolve integration issues and enhance their API usage experience;
• Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Requirements

Who You Are:

• Relevant Experience. Minimum of 3 years of successful experience in the travel industry. Overseeing the end-to-end process of API optimization;
• Specialized in managing the onboarding of API connected customers; acting as a primary point of contact for API-related inquiries and issues; 
• Language knowledge. Fluent  English;
• Travel Requirements. Up to 40% of travel time may be required; 
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.

Benefits

We offer you:

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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