APAC, Senior Manager - Client Service - HCMC

About Dialectica

Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. 

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.  

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

Key Responsibilities:

1. People Leadership & Organizational Growth

• Team Development: Lead and mentor a team of Managers and Associates, fostering a culture of high performance, accountability, and continuous learning.
• Talent Strategy: Oversee workforce planning, hiring, and organizational design to support the BU’s scaling goals.
• Performance Management: Drive engagement and retention through structured 1-1s, professional development plans, and data-driven performance reviews.

2. Operational Excellence

• Service Delivery: Oversee high-impact client projects, ensuring premium quality, strict compliance, and optimized workflows.
• Data-Driven Management: Monitor BU KPIs and dashboards to proactively mitigate risks and enhance operational efficiency.
• Process Innovation: Identify and remove bottlenecks to ensure the team remains agile and scalable.

3. Strategic Client Engagement

• Relationship Management: Act as a strategic partner to key client stakeholders, decision-makers, and influencers.
• Solution Design: Anticipate unmet client needs and deliver tailored insight solutions across various geographies and industries.
• Portfolio Expansion: Drive upselling and cross-selling opportunities by demonstrating the full value of Dialectica’s product suite.

4. Commercial Strategy & Gross Profit Growth

• Financial Ownership: Own the BU’s Gross Profit performance by optimizing demand, supply, and pricing strategies.
• Market Expansion: Design mid-term growth strategies to increase "share of wallet" and identify new "white-space" opportunities.
• Resource Allocation: Map prospective users and allocate resources effectively to maximize ROI and market penetration.

Requirements

• Bachelor’s degree or equivalent; studies in Business Management, Economics, or related fields are a strong plus.
• 5+ years in Expert Network Services, Management Consulting, Strategy/Commercial, Headhunting/ESS or Survey Industries; with at least 3 years in a leadership role.
• Strong interpersonal and English communication abilities, with a proven track record of conveying information clearly and effectively.
• Genuine passion for building something new and navigating ambiguity with curiosity and confidence.
• Ability to interact professionally and credibly with clients and senior industry executives; a proven track record of managing complex client relationships
• A commercial, hands-on approach with proactive attention to developing people.
• Comfortable working in diverse, cross-functional teams and contributing to a positive, high-performance environment.
• Results-oriented, able to manage time and priorities effectively while maintaining a positive, “can-do” attitude

Benefits

What we offer:

• Opportunities to acquire transferable skills including leadership, team management, sales, negotiation, time and project management.
• Access to learning and development programs, including Manager bootcamps, and career advancement initiatives.
• Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
• Competitive compensation packages, including uncapped quarterly performance bonuses.
• Comprehensive benefits such as private medical insurance and competitive savings plans.
• Sponsored health and well-being initiatives and team bonding activities.
• Exchange program offering the opportunity to work and reside in Athens or Vancouver.
• Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
• Expatriation relocation support provided on a case-by-case basis.