POSITION SUMMARY:
Responsible for the personnel and procedures that are involved in the timely execution of document imaging performed at Shared Services for associated IPG agencies in US and UK.
ESSENTIAL FUNCTIONS:
- Implements & enhances processes and procedures directly affecting document imaging for Shared Services
- Acting as a point of contact between imaging, AP teams, and technical or AI support teams to troubleshoot and streamline processes
- Monitoring workflows for any delays or backlogs and ensuring overall process efficiency.
- Addressing problems where AI processing is incomplete or incorrect, such as poorly scanned documents, and ensuring these are resolved quickly.
- Responsible for all new hiring activities, training & development of personnel and ensuring proper staffing levels are maintained
- Ensuring data is accurately captured and all issues are addressed in a timely manner
- As required, aide/assist in the scanning & indexing of all imaged documents.
- Manage recovery of images for client/internal audits
- Grade & communicate annual performance reviews with Document Processing employees
- Identify & correct possible quality related issues or mis-indexed images
- Replace/maintain scanning machine related consumables as needed
- Ensure work duties are appropriately allocated based on tenure/experience
- Identify/implement procedural & technical efficiencies related to all production house & media images.
- Assist Global Imaging team with identified enhancements & user acceptance testing as needed
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Graduate
- More than 8 years’ experience with AP/data entry
- Experience using a document processing is a must
- Two years supervisory experience is required
- Must have excellent problem solving skills
- Microsoft Office/Outlook familiarity required
SHIFT SCHEDULE
7.30 p.m. to 4 a.m.
