We're looking for a friendly, detail-oriented, and professional Answering Service Representative to handle inbound calls for a variety of small businesses. You’ll act as the first point of contact—answering calls, taking messages, scheduling appointments, and transferring calls as needed. This is a remote role with flexible scheduling options.
Pay Structure
This role is 100% pay-per-minute of active call time. You will be compensated based on the number of minutes you are actively on calls, not by the hour.
- Pay Rate: $0.20 – $0.40 per minute
- Billing occurs only during live call time (not waiting time or idle time)
- Payout Frequency: Weekly via Wise
Your rate will be determined based on experience, performance, reliability, and language skills. Performance reviews and rate increases are available after 90 days of consistent high-quality work.
Responsibilities
- Answer incoming calls in a warm, professional manner
- Follow provided scripts and client instructions
- Take accurate messages and deliver via email, SMS, or CRM
- Transfer calls to appropriate departments or contacts
- Use scheduling software (Calendly, Google Calendar, etc.) to book appointments
- Document call summaries and notes in CRM
- Handle multiple clients with professionalism and discretion
- Maintain confidentiality and data security
Requirements
- Fluent English speaker with neutral accent
- Fast and reliable internet (minimum 10 Mbps)
- Quiet work environment with headset and backup power/internet
- Comfortable using VoIP, CRM, and basic computer apps
- Ability to multitask and manage calls for multiple clients
- Great written and verbal communication skills
- Typing speed of at least 45 WPM
Benefits
- Night differential pay
- Weekend or holiday incentives
- Performance-based raises after 90 days
