Analyst, Account Recovery

Job Title:        Analyst, Account Recovery Management

Job Type:        Full-time

Reports To:     Manager, Recoveries

Location:        Bogota, Colombia

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission

In your role as an Analyst, you will be responsible for the reporting, and reconciliation of merchant balances for APMs through internal systems. As part of daily tasks, you will also update internal tracking, create reporting, suspend merchants’ balances, and monitor balances through internal systems. You will be in direct communication with Finance and Sales. You will also be responsible for daily, weekly, and monthly reporting for accounting and sponsor bank and management.

Key responsibilities include, but are not limited to:

• Updating bank account information
• Using verification tools and reviewing account documentation for request validation
• Placing merchants on hold and monitoring hold accounts
• Updating multiple Internal CRM and tracking databases
• Creating reports using Excel
• Reporting metrics of the team
• Reporting for management, internal departments and external requests.
• Communicating with merchants
• Any other tasks as assigned

Requirements

• Bachelor’s degree is preferred.
• 2+ years in a financial and/or payments acquiring position.
• Acquiring and/or payment processing industry experience is preferred.
• Good understanding of Clearing and Settlement concepts (Visa, MasterCard & PIN debit networks).
• Strong proficiency in MS Office Suite; advanced Excel a must.
• Ability to work simultaneously with various data sources and large datasets.
• Ability to deliver under tight deadlines and work simultaneously on multiple projects.
• Ability to exercise discretion and judgment in dealing with confidential and sensitive data.
• Ability to maintain accurate and detailed records.
• Ability to establish priorities, work in a team context, and manage multiple tasks/projects.
• Help identify gaps and/or optimization opportunities within existing processes.
• Excellent English communication skills (oral and written).

Benefits

Nuvei offers a wide variety of benefits, which include: 

• Medical insurance, life insurance
• Paid Vacation Time, Paid Sick Time. 
• Hybrid working environment.  

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.