Amazon Merchandising Support

Reporting to Amazon Marketing Lead

Team - MarTech

About Packt

Packt's mission is to help the world put software to work in new ways, through the delivery of effective learning and information services to IT professionals. We are a technical publisher and learning provider with over 400 staff based across the globe, primarily in India and the UK. Our products have global relevance, and our multimedia portfolio includes over 7,000 books, e-books, audiobooks, and video courses.

The Martech Team focuses on enhancing product visibility, sales, and performance on Amazon through strategic metadata management and content optimization. By leveraging data insights and best practices, the team ensures seamless product setup, ongoing monitoring, and continuous improvements to maximize conversions and revenue.

For more details, visit www.packtpub.com.

Role Overview

The Amazon Merchandising Support role is suited to a detail-oriented and data-driven professional who help analyse product performance, optimise listings, and improve conversion rates on Amazon. Using a combination of data and creative merchandising insight, you’ll contribute to the discoverability and performance of our products across key verticals.

You’ll support our wider mission of making high-quality learning resources successful and accessible online by enhancing user experience and sales performance on one of the world’s largest marketplaces.

This is an opportunity to apply e-commerce and merchandising experience in a collaborative and digital-first environment. The role involves cross-functional teamwork, continuous learning, and delivering measurable impact.

What You Will Do

• Monitor title performance across all verticals, analysing traffic, units, conversion rate, returns, and other key metrics.
• Maintain and share monthly performance scorecards and dashboards, tracking trends and supporting business decisions.
• Collaborate with Publishing teams and the Amazon Lead to address any issues affecting performance and suggest improvements.
• Partner with the Amazon Marketing Specialist to evaluate the effectiveness of paid campaigns and their impact on conversion and discoverability.
• Plan and support regular promotions and discounts, coordinating cross-functional input and reporting post-campaign results.
• Track the impact of A/B tests, campaigns, and changes to product listings.
• Escalate listing or discoverability issues with Amazon and ensure timely resolution.
• Write clear summaries of merchandising performance and test outcomes to support internal decision-making.
• Contribute ideas and improvements to Amazon data workflows and automation.
• Stay informed about Amazon's tools and merchandising best practices and share insights with the wider team.

Who You Are

We are looking for someone proactive, collaborative, and analytical. You should be able to work independently and handle a varied workload with accuracy and efficiency.

Essential Skills

• Experience analysing e-commerce performance data (traffic, sales, conversion rates) and identifying opportunities for improvement.
• Clear communication skills with the ability to work across cross functional teams and present findings.
• Proficiency with Excel, Google Sheets, or BI tools (e.g., Power BI, Tableau).
• Understanding of how metadata, imagery, and descriptions affect online discoverability and conversion.
• Strong organisational skills and attention to detail.
• Ability to respond to issues and adapt to changes in tools or processes.

Desirable Skills

• Experience in merchandising or campaign planning in an e-commerce or online retail environment.
• Interest or experience in improving workflows through automation or process improvement.

Why Work at Packt 

We are a global and remote-first business with most of our team based in India and the UK. We recognize how important our people are and acknowledge and support the things that are important to them. Our culture is open and informal and based around learning. We love sharing ideas and we want everyone to feel that they have an input into how the business works. We are a fun place to work but with a focus on performance and personal development providing opportunities for personal growth and career progression. We try to achieve this by: 

• Ensuring a positive working environment for all team members, supportive of flexible and remote work. 
• Supporting individual development through growth opportunities and internal mobility. 
• Encouraging social collaboration within teams and communities and knowledge-sharing. 
• Fostering a culture that supports a healthy work-life balance. 

We focus on the full employee experience. We seek to achieve this by:  

• Providing a broad range of benefits and initiatives.  
• Advocating a healthy lifestyle where wellbeing is seen as an essential responsibility.  
• Celebrating success stories and encouraging peer-to-peer recognition.  
• Fostering a culture of self-development.  
• Providing a work environment where the best idea wins, and challenges are encouraged.  

Benefits:  
You will also have access to a range of flexible benefits that are designed to help you make the most of your time with us. 

• Bonus scheme  
• 5 day working week 
• 25 days annual holiday (plus bank holidays) 
• Flexible hours: choose how, when, and where you work within India 
• Training programs and Certification 
• Group Medical Insurance  
• Wellness initiatives 

Disclaimer: Packt does not authorize any third-party consultancies, influencers, or agencies to offer employment opportunities on our behalf. We are not involved in any financial transactions with these parties. Our hiring process is managed internally, and all applications should be made through the official procedures outlined in our job listings.