Alarm Optimisation Technical Assistant

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. A unique opportunity has arisen for an Alarm Optimisation Technical Assistant to support the delivery of a major rationalisation and optimisation programme across all Sewage Pumping Stations (SPS) and Sewage Treatment Works (STW). The role is being offered on a fixed-term (initial 1-year SPS phase, followed by 1-year STW phase), with potential for extension based on project outcomes and future rationalisation needs. About this role: To role will support the delivery of the Alarm Rationalisation Project across all Sewage Pumping Stations (SPS) and Sewage Treatment Works (STW). The role focuses on reviewing, reprioritising, labelling, and optimising configured alarms in the SCADA system in line with the Alarm Philosophy and EEMUA standards. The Technical Assistant will play a key role in data analysis, documentation, reporting, and engagement with operational teams to ensure alarm handling is simplified, consistent, and effective. What you'll be doing:

Data & Technical Support -Extract, review, and validate alarm configuration data using SCADA, Asset Data Portal, and other systems.

Assist with the application of Alarm Prioritisation, Labelling, and Optimisation processes.

Document configuration changes and ensure alignment with technical and operational standards.

Reporting & Analysis - Use tools such as Power BI, Datamart, and Strumap to support performance tracking and reporting.

Produce clear, accurate reports on alarm distribution, nuisance alarms, and action rates.

Identify anomalies and escalate technical issues to the OT Technician or Alarm Optimisation Manager.

Stakeholder Support -Provide administrative and technical support during workshops, site reviews, and training sessions.

Liaise with Waste Area and Treatment/Pump Managers to gather site-specific information.

Maintain clear communication with Control Room and field operations staff regarding rationalisation progress.

Project Delivery - Support the delivery of rationalisation milestones across SPS and STW sites.

Maintain accurate project documentation, databases, and audit trails.

Contribute to lessons learned and continuous improvement initiatives.

What we are looking for:

HNC/HND or equivalent experience in a relevant technical discipline (e.g., Engineering, Environmental Science, Computer Science, Information Systems).

Strong analytical and data management skills.

Experience working with SCADA systems or similar industrial control systems.

Proficiency in Microsoft Excel, Power BI, and data visualisation tools.

Excellent attention to detail and documentation accuracy.

Strong communication and stakeholder engagement abilities.