Airfreight Operations Manager, Hanoi

Opportunity

At Flexport, we’re on a mission to make global trade simple for everyone. We’re looking for an Air Operations Manager to lead our South Gateway team in Ha Noi City. In this role, you’ll guide a team of operations specialists to manage air shipments from start to finish — making sure our customers’ cargo moves smoothly, efficiently, and on time.

What You’ll Do

• Lead and support the air operations team in managing daily export/ import shipments.
• Oversee the full shipment lifecycle — from booking and pickup to airline handover and final delivery.
• Coach and develop team members to help them grow and perform at their best.
• Act as the main point of contact for escalations and ensure quick, effective resolutions.
• Build and maintain strong partnerships with airlines, terminals, and trucking providers.
• Collaborate with internal teams such as planning, sales, customs, and destination offices to ensure seamless coordination.
• Continuously improve workflows to enhance efficiency and customer experience.
• Ensure all activities follow Flexport’s standards, policies, and local regulations.
• Identify opportunities to improve workflows — saving time, reducing costs, and boosting productivity.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Manage & keep good relationships with external vendor, providers to get support and handle shipment smoothly.
• Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies, streamlining processes, and collaborating with teams to implement new workflows, optimize existing systems, and integrate new technologies.
  
  

What You Will Need

Experience

• A bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• 7+ years of experience in airfreight forwarding, logistics, or supply chain operations, with at least 3–5 years leading export operations.
• Extensive knowledge of airfreight export operations, including documentation and regulatory procedures.
• Solid understanding of customs regulations, local procedures, and the regional logistics landscape.

Competencies

• Strong people management and interpersonal skills — able to motivate and support your team.
• Excellent communication skills, both written and verbal.
• Strong problem-solving, analytical, and strategic thinking abilities.
• Skilled in conflict resolution and maintaining collaboration across teams.

Mindset & Skills

• Fluent in Vietnamese and confident in using English in both writing and speaking.
• A hands-on leader who enjoys coaching and developing people.-
• Process-oriented with the ability to design and scale efficient SOPs.
• Proactive, resilient, and adaptable in a fast-changing environment.
• Clear communicator who builds trust across teams, cultures, and regions.